I've had no problems with the OnDemand systems I'm using, so this is probably quite a limited problem. Two days maintenance is definitely not right, especially without notice, so I'd suggest you raise the issue witih OnDemand support straight away (we're end-users here, not support, we don't have any more access to OnDemand than you do)
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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