I've had no problems with the OnDemand systems I'm using, so this is probably quite a limited problem. Two days maintenance is definitely not right, especially without notice, so I'd suggest you raise the issue witih OnDemand support straight away (we're end-users here, not support, we don't have any more access to OnDemand than you do)
...PermissionsStartOnly=true User=www-data Group=www-data ExecStart=/opt/jira/bin/startup.sh ExecStop=/opt/jira/bin/shutdown.sh TimeoutStartSec=120 TimeoutStopSec=600 PrivateTmp=true [Install] WantedBy...
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