Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

MS Teams Jira Add-in to Create / Update Tickets. Messaging the Reporter? Is this by design?

So with the Teams Integration. I can create a ticket or update a ticket. This issue that I have is if I am having an internal discussion on Teams regarding the ticket and we have some notes to put into the ticket and I right click and select "Add Comment" it will send the comments with the teams link to the customer/reporter (which means external in my case) as well. For security purposes, only the people in the Teams Chat should have access to the conversation. So the link should not be posted to customer as it will not work for anyone not part of the chat. 

Furthermore, the comments added to the chat should not be sent as a communication to the customer. Those notes are for internal purposes only. 

2021-06-25_13-50-09.png

0 answers

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

758 views 2 21
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you