We have problems with our filters in JIRA. On the left sidebar there is a error that says: Failed to retrieve favourite filters from server.
Also the JQL bar is gone and the share/tools buttons are giving this error:
The Jira server could not be contacted. This may be a temporary glitch or the server may be down.
I already found this ticket:
And these topics:
But the above problems are the same, but the solutions are not working. I tried the queries in the database to find filters shared with deleted groups but thats not the case.
Can you help me out?
I did restart the server and reindex but i didn't exactly applied a solution because when i query the database with the suggested queries to find the problem records i don't find any results. So my problem looks the same but isn't. The cause suggested in the topic is a deleted user group and a filter that was shared with that group. In our case we did'n delete any user group.
I have already contacted them but unfortunately we don't have premium support so they can't help me.
we had a very similar problem to this which appears to be related to the fix for version 8.5.32 of tomcat - catering to special characters in the request - as documented in the release notes for 7.13.1:
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