Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Linked issues from JIRA Service Management

Hi,

With the OLD view, we have always been able to link tickets from our JIRA service Management system to JIRA Software ticket.

2020-11-16 10_20_01-Link - RentalMatics.png

 

BUT

Now with the new view, we cannot link our JIRA Software ticket to our JIRA Service Management ticket anymore!?

2020-11-16 10_40_08-[RM-979] Multiple UDR alerts for the same vehicle - RentalMatics.png

PLEASE FIX for use in new ticket view

2 answers

1 accepted

1 vote
Answer accepted

Hi @IJsbrand , if I understand correctly, the two projects are on different instances and linked through Application links.

If that's the case, what you need is this feature on the new issue view, and the good news is that it's currently being worked on:

https://jira.atlassian.com/browse/JRACLOUD-70833

Please complete the following Google Form and we will be in-touch shortly to give you early access:

https://forms.gle/3zPygVX7dgnKkisX8

Cheers

0 votes
Liam Green Community Leader Nov 16, 2020

Hi @IJsbrand 

Welcome to the Community!

I've just tried in my instance, and I can link tickets from one to the other.

A couple of things you can test:

- Do you have the relevant permissions?

- Are both tickets open?

Hi Liam,

Yes. I have the relevant permissions and both tickets are 'OPEN'.

To reiterate, everything works fine in the old ticket view, but as soon as I try the same thing in the new-ticket view. it does not work. notice that the new ticket link feature does not have the list box for the server as shown in the first screenshot.

Also to make sure my explanation was properly conveying that;

  • This ticket link is between a Jira Software instance ticket (cloud) and a Jira Service management instance (cloud).
  • Both Instances are linked to each other in Integrations -> Application links
Liam Green Community Leader Nov 16, 2020

Hi @IJsbrand 

I've just tried again and it has worked.  What does the list box for server do on your old view?  Is one instance hosted on Server and the other on Cloud?

The Listbox for server selects between the Jira software (Cloud) and Jira Service (desk) Management cloud instances

Liam Green Community Leader Nov 16, 2020

What happens if you try using the full URL to link it?

We can't find an issue with the key https://xxxxxxxx.atlassian.net/browse/RS-1679

that is the error show, same as using Ticket key

I have tried numerous tickets, the outcome is: old view never an issue -> new view = issue

Liam Green Community Leader Nov 16, 2020

Hi @IJsbrand 

In that case I'd log it as a bug with Atlassian then

Like # people like this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

7,018 views 8 28
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you