With the OLD view, we have always been able to link tickets from our JIRA service Management system to JIRA Software ticket.
Now with the new view, we cannot link our JIRA Software ticket to our JIRA Service Management ticket anymore!?
PLEASE FIX for use in new ticket view
Hi @IJsbrand , if I understand correctly, the two projects are on different instances and linked through Application links.
If that's the case, what you need is this feature on the new issue view, and the good news is that it's currently being worked on:
Please complete the following Google Form and we will be in-touch shortly to give you early access:
Yes. I have the relevant permissions and both tickets are 'OPEN'.
To reiterate, everything works fine in the old ticket view, but as soon as I try the same thing in the new-ticket view. it does not work. notice that the new ticket link feature does not have the list box for the server as shown in the first screenshot.
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