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Linked Issue for time to sla

I have two projects. Every project use linkedissue for link tickets between both projects . One project is to create the purchase order, and the other is to receive invoices. Each project has a different workflow. However, when I receive the invoice, I must associate it with the purchase order project ticket. I want to start calculating the ANS times, between the date - time the purchase order ticket is created vs the date - time the invoice is received. Both the purchase order ticket and the invoice ticket will be associated with linkedissue


When I create the ANS with time to sla, the following appears in the ans space

Captura de pantalla 2022-09-14 165419.pngsla integrado.png

1 answer

0 votes
Eugenio Onofre Community Leader Sep 14, 2022

Hello @Julian Yamid Torres Torre

Are you using any marketplace plugin for the SLA or are you using the default SLA setting?

Eugenio Onofre Community Leader Sep 14, 2022

Based on the plugin documentation, it seems that you are not able to trigger SLA calculation based on the creation of a different ticket.

My suggestion would be to create a step on the workflow of the secondary ticket so you can track it.

Tuncay Senturk Community Leader Sep 14, 2022

Hi @Julian Yamid Torres Torre 

@Eugenio Onofre is correct, you can't trigger an SLA based on the linked issue's condition. You can only display the linked issue's SLA progress with that configuration.

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