Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,360,197
Community Members
 
Community Events
168
Community Groups

Linked Issue for time to sla

I have two projects. Every project use linkedissue for link tickets between both projects . One project is to create the purchase order, and the other is to receive invoices. Each project has a different workflow. However, when I receive the invoice, I must associate it with the purchase order project ticket. I want to start calculating the ANS times, between the date - time the purchase order ticket is created vs the date - time the invoice is received. Both the purchase order ticket and the invoice ticket will be associated with linkedissue

 

When I create the ANS with time to sla, the following appears in the ans space

Captura de pantalla 2022-09-14 165419.pngsla integrado.png

1 answer

0 votes
Eugenio Onofre Community Leader Sep 14, 2022

Hello @Julian Yamid Torres Torre

Are you using any marketplace plugin for the SLA or are you using the default SLA setting?

Eugenio Onofre Community Leader Sep 14, 2022

Based on the plugin documentation, it seems that you are not able to trigger SLA calculation based on the creation of a different ticket.

My suggestion would be to create a step on the workflow of the secondary ticket so you can track it.

Tuncay Senturk Community Leader Sep 14, 2022

Hi @Julian Yamid Torres Torre 

@Eugenio Onofre is correct, you can't trigger an SLA based on the linked issue's condition. You can only display the linked issue's SLA progress with that configuration.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

5,013 views 18 31
Read article

Atlassian Community Events