Lien vers ticket dans les mails de suivi

RASSE Manuel February 16, 2024

Bonjour,

Comment peut-on paramétrer JIRA pour qu'un lien vers le ticket soit présent dans les mails de suivi ?

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Walter Buggenhout
Community Leader
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February 16, 2024

Hi @RASSE Manuel and welcome to the Community!

What mails are you talking about? Default notification emails from Jira by default have a link to the issue in them. So, assuming you are referring to emails you send using automation, you can include a link to an issue using smart values:

Screenshot 2024-02-16 at 09.42.45.png

Hope this helps!

RASSE Manuel February 16, 2024

Désolé, 

Je parlais des mails de notification sur lesquels les liens n'apparaissent pas.

Voici un exemple actuel :

Mail de notification.png

RASSE Manuel February 16, 2024

Walter,

Est-ce que la solution que vous proposez permet d'obtenir le lien dans l'email de notification que j'ai envoyé ?

Merci d'avance

Walter Buggenhout
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 9, 2024

Hi @RASSE Manuel,

Sorry for the late reply here; no ... the example I shared only works for replies you send from automation rules.

If you are using Jira Software, you cannot customise the built-in notification templates. That's why using automation rules instead may be helpful.

If you are using Jira Service Management, templates to send notifications to customer can be customised. But in this case too, the approach is different.

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