License on invalid email because my account wasnt activated

I created account and I have made an order for Jira & Jira Agile starter licenses. When I was filling form there was a place to put email but it was unavailable (disabled). When I click to proceed I was informed that I need to put my email. I typed my email but when I was typing this box went again unavailable and this box contained "myusername@g" (should be I thougt that it a kid of bug so I proceed with to payment. i have account so it could attach this shopping to my account but unfortunately it was not.

I've cheked my orders status and there is written that my Atlassian id is myusername@g but should be

And when I tried to contact support I was informed that I need to activate my account but when I was creating account I did not receive activation email just only welcome message.

I created ticket but it is still utouched since friday. Is there any chance that there someone from Atlassian and could move forward my issue?

1 answer

1 accepted

0 votes

Hello Lukasz,

Reading our FAQ, I saw this message regarding now receiving the confirmation e-mail:

  • 8. I have not received my verification or forgot password email. Now what?

    If you do not receive the verification email we send you, it may inadvertently be getting marked as spam. Check your spam folder for an email If the email is not there, you may need to follow up with your Corporate IT Team to request they release the email. Please advise them it was sent bynoreply@mailer.atlassian.comso they can attempt to locate it.

Have you checked your spam folders / e-mail rules? In any case, I'll try to contact our sales team to help you our here. Do you have the ticket link there?


Everything went well. I made trial activation of my JIRA and then I was able to have support help and they immediately helped me and my problem.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

438 views 1 15
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot