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Lexorank Balancing

Hi, I'm running the Lexorank Balancing but I encountered this error. I have tried several KB articles I found related to this error message but it did not fix the issue. Any thoughts? 20210423_JIRA.PNG

2 answers

Can you check what gets thrown in atlassian-jira.log and atlassian-greenhopper.log and paste it here?

One or both of them should likely contain a stacktrace or some exception that would point us in a direction what's wrong or what it's erroring out on.

Hi @Radek Dostál , thank you for your time.

This is the error that I found in atlassian-jira.log

2021-04-27 12:23:54,200 Caesium-1-3 WARN [c.a.j.issue.index.DefaultIssueDocumentFactory] Error indexing issue WBGM-2558: Dropping 'customfield_10000'
java.lang.RuntimeException: Could not find suitable distance for rank.
at com.atlassian.greenhopper.model.lexorank.LexoRank.findSpacing(LexoRank.java:217)
at com.atlassian.greenhopper.model.lexorank.LexoRank.between(LexoRank.java:185)
at com.atlassian.greenhopper.model.lexorank.LexoRank.between(LexoRank.java:146)
at com.atlassian.greenhopper.model.lexorank.LexoRank.genNext(LexoRank.java:108)
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.rankInitially(LexoRankOperation.java:216)
at com.atlassian.greenhopper.service.lexorank.LexoRankOperation.execute(LexoRankOperation.java:114)
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.performRankOperation(LexoRankManagerImpl.java:300)
at com.atlassian.greenhopper.manager.lexorank.LexoRankManagerImpl.getRankOrRankInitially(LexoRankManagerImpl.java:86)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:121)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankCFType.getValueFromIssue(LexoRankCFType.java:29)
at com.atlassian.jira.issue.fields.ImmutableCustomField.getValue(ImmutableCustomField.java:350)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankIndexer.getLexoRankValue(LexoRankIndexer.java:78)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankIndexer.getIndexValue(LexoRankIndexer.java:71)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankIndexer.addDocumentFields(LexoRankIndexer.java:55)
at com.atlassian.greenhopper.customfield.lexorank.LexoRankIndexer.addDocumentFieldsSearchable(LexoRankIndexer.java:42)
at com.atlassian.jira.issue.index.indexers.impl.AbstractCustomFieldIndexer.addIndex(AbstractCustomFieldIndexer.java:40)
at com.atlassian.jira.issue.index.indexers.FieldIndexerWithStats.addIndex(FieldIndexerWithStats.java:54)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory$Builder.add(DefaultIssueDocumentFactory.java:93)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory$Builder.addAll(DefaultIssueDocumentFactory.java:83)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.apply(DefaultIssueDocumentFactory.java:51)
at com.atlassian.jira.issue.index.DefaultIssueDocumentFactory.apply(DefaultIssueDocumentFactory.java:32)
at com.atlassian.jira.issue.index.DefaultIssueIndexer$DefaultDocumentCreationStrategy.get(DefaultIssueIndexer.java:618)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$reindexIssues$1(DefaultIssueIndexer.java:215)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$null$2(DefaultIssueIndexer.java:365)
at com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:7)
at com.atlassian.jira.index.SimpleIndexingStrategy.apply(SimpleIndexingStrategy.java:5)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.lambda$perform$3(DefaultIssueIndexer.java:363)
at com.atlassian.jira.util.collect.CountingEnclosedIterable.lambda$foreach$0(CountingEnclosedIterable.java:19)
at com.atlassian.jira.issue.util.DatabaseIssuesIterable.foreach(DatabaseIssuesIterable.java:58)
at com.atlassian.jira.util.collect.CountingEnclosedIterable.foreach(CountingEnclosedIterable.java:22)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.perform(DefaultIssueIndexer.java:335)
at com.atlassian.jira.issue.index.DefaultIssueIndexer.reindexIssues(DefaultIssueIndexer.java:211)
at com.atlassian.jira.index.ha.DefaultIndexRecoveryManager.reindexUsingDatabaseLatest(DefaultIndexRecoveryManager.java:209)
at com.atlassian.jira.index.ha.DefaultIndexRecoveryManager.reindexIssuesIn(DefaultIndexRecoveryManager.java:187)
at com.atlassian.jira.startup.IndexRecoveryLauncher.handleIndexRecoveryInServerMode(IndexRecoveryLauncher.java:100)
at com.atlassian.jira.startup.IndexRecoveryLauncher.startIndexRecovery(IndexRecoveryLauncher.java:60)
at com.atlassian.jira.startup.IndexRecoveryLauncher.lambda$runIndexRecoveryJob$1(IndexRecoveryLauncher.java:114)
at com.atlassian.scheduler.core.JobLauncher.runJob(JobLauncher.java:134)
at com.atlassian.scheduler.core.JobLauncher.launchAndBuildResponse(JobLauncher.java:106)
at com.atlassian.scheduler.core.JobLauncher.launch(JobLauncher.java:90)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.launchJob(CaesiumSchedulerService.java:435)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJob(CaesiumSchedulerService.java:430)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeClusteredJobWithRecoveryGuard(CaesiumSchedulerService.java:454)
at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.executeQueuedJob(CaesiumSchedulerService.java:382)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeJob(SchedulerQueueWorker.java:66)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.executeNextJob(SchedulerQueueWorker.java:60)
at com.atlassian.scheduler.caesium.impl.SchedulerQueueWorker.run(SchedulerQueueWorker.java:35)
at java.lang.Thread.run(Thread.java:748)
2021-04-27 12:23:55,980 Caesium-1-3 WARN [c.a.j.issue.index.DefaultIssueDocumentFactory] Error indexing issue WBGM-2558: Dropped: [customfield_10000]
2021-04-27 12:23:56,452 Caesium-1-3 INFO [c.a.j.index.ha.DefaultIndexRecoveryManager] Done re-indexing: 1 issues from: 2021-04-20 16:49:25.0 to: Tue Apr 20 16:49:25 CST 2021.
2021-04-27 12:23:56,452 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Progress=60%, task=Recovering, message=Recovered added and updated issues
2021-04-27 12:23:56,780 Caesium-1-3 WARN [c.a.jira.ofbiz.IssueGenericValue] Issue (id=0) has empty field 'num'. Returning null for 'key'.
2021-04-27 12:23:56,780 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Progress=80%, task=Recovering, message=Cleaned removed issues
2021-04-27 12:23:56,780 Caesium-1-3 INFO [c.a.jira.startup.IndexRecoveryLauncher] Finished start-index-recovery
2021-04-27 12:23:56,827 Caesium-1-4 INFO [c.a.jira.i18n.I18nWarmer] Initialised i18n cache in 14749
2021-04-27 12:23:56,827 Caesium-1-4 INFO [c.a.jira.startup.CacheWarmerLauncher] Warmed cache(s) in 14749 ms.
2021-04-27 12:23:59,097 Caesium-1-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]
2021-04-27 12:24:00,411 Caesium-1-4 INFO [c.a.j.p.h.service.ping.RefreshConnectionStatusJobHandler] Running RefreshConnectionStatusJobHandler...
2021-04-27 12:24:01,464 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] Running InstallGlancesJobHandler...
2021-04-27 12:24:01,464 Caesium-1-3 INFO ServiceRunner [c.a.j.p.h.service.connect.InstallGlancesJobHandler] There is no link to Hipchat, no need to install glances.
2021-04-27 12:24:35,140 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler] Running scheduled upgrades
2021-04-27 12:24:35,171 Caesium-1-2 INFO [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has started
2021-04-27 12:24:35,553 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting current build number to 804001
2021-04-27 12:24:35,569 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeIndexManager] There is no reindex requests of type [IMMEDIATE, DELAYED] so none will be run
2021-04-27 12:24:35,569 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 8.4.0
2021-04-27 12:24:35,585 Caesium-1-2 INFO [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2021-04-27 12:24:35,600 Caesium-1-2 INFO [c.a.jira.upgrade.LoggingUpgradeService] run upgrades has finished successfully, and took 429 milliseconds to process.
2021-04-27 12:24:35,600 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler] JIRA upgrades completed successfully
2021-04-27 12:24:35,616 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeScheduler] Plugins upgrades completed successfully
2021-04-27 12:24:35,616 Caesium-1-2 INFO [c.a.jira.upgrade.UpgradeIndexManager] Reindexing is not allowed after this upgrade and there is no immediate reindex requests
2021-04-27 12:24:36,569 Caesium-1-4 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.inform.event-plugin]
2021-04-27 12:24:36,772 HealthCheck:thread-2 WARN [c.a.t.j.healthcheck.support.AttachmentHealthCheck] There was a RuntimeException when testing the attachment {0}
com.atlassian.jira.issue.attachment.NoAttachmentDataException: Attachment does not exist in filesystem D:\JIRA\data\attachments\CSITS\20000\CSITS-11919\81007
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore.getAttachmentData(DefaultFileSystemAttachmentStore.java:142)
at com.atlassian.jira.issue.attachment.store.DefaultFileSystemAttachmentStore.getAttachment(DefaultFileSystemAttachmentStore.java:124)
at com.atlassian.jira.issue.attachment.BackwardCompatibleAttachmentStore.getAttachment(BackwardCompatibleAttachmentStore.java:159)
at com.atlassian.jira.issue.attachment.BackwardCompatibleAttachmentStore.getAttachment(BackwardCompatibleAttachmentStore.java:210)
at com.atlassian.jira.issue.managers.DefaultAttachmentManager.streamAttachmentContent(DefaultAttachmentManager.java:727)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy111.streamAttachmentContent(Unknown Source)
... 3 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy1900.streamAttachmentContent(Unknown Source)
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.canFindAndOpenAttachment(AttachmentHealthCheck.java:120)
at com.atlassian.troubleshooting.jira.healthcheck.support.AttachmentHealthCheck.doCheck(AttachmentHealthCheck.java:82)
at com.atlassian.troubleshooting.jira.healthcheck.support.AbstractSupportHealthCheck.check(AbstractSupportHealthCheck.java:23)
at com.atlassian.troubleshooting.healthcheck.impl.PluginSuppliedSupportHealthCheck.check(PluginSuppliedSupportHealthCheck.java:49)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
2021-04-27 12:24:36,835 Caesium-1-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.troubleshooting.plugin-jira]

______________________________________________________________________

And this is from the atlassian-greenhopper.log

2021-04-27 12:23:12,792 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [greenhopper.service.logging.LogSupport]

*********************************************************************************
Atlassian GreenHopper v8.4.0-DAILY20190821092223 #6dba13eea51cec6e built 2019-08-21T17:42:21.715+08:00 - plugin starting...
*********************************************************************************

2021-04-27 12:23:13,124 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [greenhopper.service.logging.LogSupport]

JIRA Agile Run History

JIRA Agile v7.1.23-DAILY20160627065553 (5c85b488779c8354) started at 31 Aug 2016 09:09

JIRA Agile v7.4.0-DAILY20170620023133 (cb0a98309d763a40) started at 19 Aug 2017 01:11

JIRA Agile v7.5.0-DAILY20170902071651 (1655ee4b64cb1a29) started at 30 Sep 2017 11:10

JIRA Agile v7.13.0-DAILY20180924115437 (d41bd3fbb1a7bce4) started at 18 Dec 2018 06:01

JIRA Agile v7.5.0-DAILY20170902071651 (1655ee4b64cb1a29) started at 21 Dec 2018 03:17

JIRA Agile v7.13.0-DAILY20180924115437 (d41bd3fbb1a7bce4) started at 02 Jan 2019 11:26

JIRA Agile v7.13.0-DAILY20190718175719 (9c3f47737b6a8a14) started at 14 Oct 2020 06:09

*JIRA Agile v8.4.0-DAILY20190821092223 (6dba13eea51cec6e) started at 21 Apr 2021 03:12


2021-04-27 12:23:13,154 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [greenhopper.service.logging.LogSupport]

The following JIRA Agile upgrade tasks have been run on this system

JAG UpgradeTask 46 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 46 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 47 ms
JAG UpgradeTask 47 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 47 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 188 ms
JAG UpgradeTask 48 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 48 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 0 ms
JAG UpgradeTask 49 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 49 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 609 ms
JAG UpgradeTask 50 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 50 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 47 ms
JAG UpgradeTask 51 started at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354)
JAG UpgradeTask 51 ended at 08 Jul 2016 10:25 within JAG v7.1.23-DAILY20160627065553 (5c85b488779c8354) and took 0 ms

2021-04-27 12:23:13,155 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [LEXO_RANK]: com.atlassian.greenhopper.service.lexorank.LexoRankIssueEventListener
2021-04-27 12:23:13,155 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [EPIC_LINK]: com.atlassian.greenhopper.customfield.epiclink.EpicLinkIssueEventListener
2021-04-27 12:23:13,155 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [ISSUE_CLOSED]: com.atlassian.greenhopper.issue.RemoveFutureSprintsFromClosedIssuesListener
2021-04-27 12:23:13,155 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [CACHE_MANAGER]: com.atlassian.greenhopper.service.GreenHopperCacheManager
2021-04-27 12:23:13,156 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [RANK_INDEX_SERVICE]: com.atlassian.greenhopper.service.rank.RankIndexServiceImpl
2021-04-27 12:23:13,156 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [LEXO_RANK_FIELD]: com.atlassian.greenhopper.customfield.lexorank.LexoRankCFListener
2021-04-27 12:23:13,159 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [LEXO_RANK_BALANCING_EVENT]: com.atlassian.greenhopper.service.lexorank.balance.LexoRankBalancingService
2021-04-27 12:23:13,161 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [INDEX_CHECK_SERVICE]: com.atlassian.greenhopper.service.index.IndexCheckServiceImpl
2021-04-27 12:23:13,161 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [QUERY_MAPPER_CACHE]: com.atlassian.greenhopper.service.query.QueryToProjectMapper
2021-04-27 12:23:13,161 ThreadPoolAsyncTaskExecutor::Thread 61 INFO [com.atlassian.greenhopper.EventListenerRegistry] registered event listener [AUDIT_LOG]: com.atlassian.greenhopper.auditing.AuditingEventListener
2021-04-27 12:23:16,883 JIRA-Bootstrap INFO [greenhopper.service.logging.LogSupport]

*********************************************************************************
Atlassian GreenHopper v8.4.0-DAILY20190821092223 #6dba13eea51cec6e built 2019-08-21T17:42:21.715+08:00 - plugin started. Get Agile!
*********************************************************************************

2021-04-27 12:23:38,343 JIRA-Bootstrap INFO [com.atlassian.greenhopper.Launcher] Registering dynamic modules
2021-04-27 12:23:40,718 JIRA-Bootstrap INFO [service.lexorank.balance.LexoRankBalancingService] Initialising LexoRank Balancing Service
2021-04-27 12:23:40,718 JIRA-Bootstrap INFO [service.lexorank.balance.LexoRankBalancingService] Scheduler job already present in db, not scheduling again
2021-04-27 12:23:40,734 JIRA-Bootstrap INFO [service.lexorank.balance.LexoRankBalancingService] LexoRank Balancing Service is initialised, foregroundIndexRunning=false
2021-04-27 12:23:41,281 JIRA-Bootstrap INFO [greenhopper.service.logging.LogSupport]

Managed Issue Types
Epic id=10001 name=Epic
Story id=10002 name=Story


Managed Custom Fields
Epic Colour id=customfield_10005 name=Epic Color type=com.pyxis.greenhopper.jira:gh-epic-color
Epic Link id=customfield_10002 name=Epic Link type=com.pyxis.greenhopper.jira:gh-epic-link
Epic Name id=customfield_10004 name=Epic Name type=com.pyxis.greenhopper.jira:gh-epic-label
Epic Status id=customfield_10003 name=Epic Status type=com.pyxis.greenhopper.jira:gh-epic-status
Default Global Rank id=customfield_10000 name=Rank type=com.pyxis.greenhopper.jira:gh-lexo-rank
Sprint id=customfield_10001 name=Sprint type=com.pyxis.greenhopper.jira:gh-sprint
Story Points id=customfield_10006 name=Story Points type=com.atlassian.jira.plugin.system.customfieldtypes:float


Managed Issue Link Types
Epic Link Issue Link Type id=10200 name=Epic-Story Link

2021-04-27 12:23:42,078 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:23:43,438 lexorank-executor-thread-0 INFO [manager.lexorank.collation.CollationIntegrityCheckerImpl] Collation check performed against LexoRank table: OK
2021-04-27 12:23:44,094 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:23:54,756 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:23:54,757 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:23:54,757 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:24:41,888 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:24:41,888 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:24:51,891 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:24:51,891 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:24:51,891 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:25:41,890 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:25:41,890 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:25:51,895 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:25:51,895 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:25:51,895 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:26:41,909 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:26:41,924 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:26:51,933 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:26:51,933 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:26:51,933 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:27:41,898 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:27:41,898 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:27:51,901 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:27:51,901 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:27:51,901 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:28:41,908 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:28:41,908 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:28:51,918 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:28:51,918 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:28:51,918 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:29:41,918 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:29:41,918 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:29:51,921 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:29:51,921 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:29:51,921 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:30:41,922 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:30:41,922 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:30:51,927 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:30:51,927 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:30:51,927 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:31:41,933 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:31:41,933 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:31:51,937 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:31:51,937 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:31:51,937 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:32:41,938 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:32:41,938 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:32:51,951 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:32:51,951 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:32:51,951 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:33:41,940 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:33:41,940 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:33:51,951 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:33:51,951 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:33:51,951 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:34:41,950 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:34:41,950 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:34:51,950 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:34:51,950 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:34:51,950 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:35:41,950 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:35:41,950 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:35:51,953 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:35:51,953 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:35:51,953 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:36:41,957 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:36:41,957 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:36:51,960 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:36:51,960 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:36:51,960 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:37:41,962 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:37:41,962 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:37:51,969 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:37:51,969 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:37:51,969 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:38:41,967 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:38:41,967 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:38:51,969 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:38:51,969 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:38:51,969 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:39:41,982 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:39:41,982 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:39:51,985 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:39:51,985 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:39:51,985 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:40:41,992 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:40:41,992 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:40:52,003 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:40:52,003 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:40:52,003 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:41:42,008 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:41:42,008 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:41:52,012 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:41:52,012 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:41:52,012 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:42:42,022 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:42:42,022 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:42:52,023 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:42:52,023 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:42:52,023 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:43:42,032 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:43:42,032 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:43:52,036 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:43:52,036 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:43:52,036 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:44:42,047 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:44:42,047 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:44:52,051 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:44:52,051 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:44:52,051 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:45:42,053 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:45:42,053 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:45:52,057 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:45:52,057 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:45:52,057 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:46:42,068 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:46:42,068 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:46:52,072 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:46:52,072 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:46:52,072 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:47:42,082 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:47:42,082 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:47:52,085 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:47:52,085 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:47:52,085 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:48:42,088 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:48:42,088 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:48:52,091 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:48:52,091 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:48:52,091 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]
2021-04-27 12:49:42,103 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing 1 fields
2021-04-27 12:49:42,103 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancerProgressLogger] Balancing rank field with id[10000] - 1 out of 4 rows (25%) complete.
2021-04-27 12:49:52,106 LexoRankReindexer:thread-1 ERROR [service.lexorank.balance.LexoRankBalancer] Indexing for LexoRank re-balancing was interrupted.
2021-04-27 12:49:52,106 lexorank-executor-thread-0 INFO [service.lexorank.balance.LexoRankBalancer] Balancing of 1 fields completed with 1 errors
2021-04-27 12:49:52,106 lexorank-executor-thread-0 WARN [service.lexorank.balance.LexoRankScheduledBalanceHandler] Balance for fieldId=10000 returned errors: Errors: {}
Error Messages: [Jira Software cannot execute the rank operation at this time. Other users may be ranking the issues that you are trying to rank. Please try again later.]

0 votes
Daniel Ebers Community Leader May 02, 2021

Hi @Jerome Ortiz

I believe this is a continued problem from the thread over here https://community.atlassian.com/t5/Jira-Software-questions/Unable-to-delete-an-issue/qaq-p/1669581

Assuming the proposed steps from Nic did not help I'd suggest raising a support request with Atlassian to let them double check what the issue could be in your case.

Regards,
Daniel

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Staying organized with Jira: best practices for a better project management

Project managers know this problem: A “mountain of work” lays in front of you, and you don’t know how and where to tackle them. Different to-dos lie ahead, but just one task after the other can be ha...

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