Labels not appearing in Bulk Edit options

Scott Frewer
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March 12, 2024


When using the new 'bulk edit' function I'm trying to remove a particular label that appears on all of the selected tickets using the 'find and remove' option. However the label that appears on each of the individual tickets is not being listed in the options.

If I then include a ticket in my selection that does not have the label I'm after, the option DOES appear in the listing.

So bottom line, the label I want to remove isn't being offered for me to remove if ALL or SOME of the selected records have that label, but it does appear if none of the tickets have the label.

Am I doing something wrong? Anyone able to replicate this?

Screenshot showing ticket with 'Deprecation' label (background) and 'deprecation' not appearing in options to 'Find and remove' when selecting that ticket.

No Dep.jpg


Screenshot showing same ticket but where the 'Deprecation' label has been removed (showing in background window) and in foreground window the 'deprecation' label now appearing in 'Find and remove' options. Not helpful.With Dep.jpg


1 answer

1 vote
Jerrold - Empyra
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March 12, 2024

Hi @Scott Frewer 


I attempted to recreate the issue, and it appears that I am unable to view the label value in the bulk edit options. I am uncertain about what is causing this or an explanation for it, but I typed the label name under the find and remove. After typing the name, it showed as a new label in the bracket. I selected it and proceeded with removing it from the ticket and it got removed. So to solve this issue for now, you can type the label “deprecation" in the find and remove. Even if it shows as a new label, you select it and click "next," then select "confirm." The label will get removed from the issue.


Thank you.

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