Degraded performance Customers may experience intermittent errors using Community search. Our platform vendor is investigating.
I would like to ask a couple of questions related to LDAP in Jira
Hi Tiago, Thanks for your quick response. When I checked "Distinguished name" in active directory, I see the following format for the group, "LOC-CAD-CASD-CLRUSER". CN=LOC-CAD-CASD-CLRUSER,CN=Users,DC=agilent,DC=com But you mean there are groups that have different format from the one above? One more question if you don't mind... I can't retrieve/search LDAP groups, whereas I can retrieve/search LDAP user accounts. Do you think this issue is why I can't see LDAP groups? Thanks for your help again. Chang
Hi Chang, I'm very positive that this issue is associated with the problem with searching LDAP users, if the directory synchronization fails for any reason, we can't expect the LDAP integration to be fully functional. Also, the error in your logs indicate that there's a slash ("\") being referenced in your LDAP. I hope it helps. Cheers
Hey Chang, Please note that the problem is most likely not with the direct DN used in JIRA's configuration, but with some entry under that Base DN set. You may want to generate a Full LDIF of your entire tree under the Base DN and look for entries containing double slashes (\\). You'll need to either remove the slashes, or make sure the LDAP connection doesn't get that entry. Cheers
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