Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Kanban board is empty when refreshing the page

When refreshing or navigating to a Jira board which has an issue selected (&selectedIssue=xxx) in the URL, the board returns empty (including the project navigation bar): e.g.



If you remove the &selectedIssue from the URL, the board renders fine, e.g.


This happens for all users on all browsers. We have enough licenses and there's no error messages on the jira server logs. Jira Server v8.12.2 (ubuntu).

There is are two error messages in the browser (javascript console) which only appear when the board does not load:

batch.js?locale=en-US:109 GET https://myjirainstance/jira/s/032af75ad5933f9f9a025db2a15c10bb-CDN/-4nzb5t/812003/6411e0087192541a09d88223fb51a6a0/7b14b2a8f2bcd4b41cde99603429c0c6/_/download/contextbatch/css/,gh-rapid-work,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,,-_super,-gh-rapid-detailsview,-gh-rapid-work,-jira.project.sidebar,,-atl.general,-com.atlassian.jira.projects.sidebar.init,-browser-metrics-plugin.contrib,-greenhopper-rapid-non-gadget/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&richediton=true net::ERR_ABORTED 400


GET https://myjirainstance/jira/s/a57347e679012e73e8a6909b9827291f-CDN/-4nzb5t/812003/6411e0087192541a09d88223fb51a6a0/7b14b2a8f2bcd4b41cde99603429c0c6/_/download/contextbatch/js/,gh-rapid-work,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,,-_super,-gh-rapid-detailsview,-gh-rapid-work,-jira.project.sidebar,,-atl.general,-com.atlassian.jira.projects.sidebar.init,-browser-metrics-plugin.contrib,-greenhopper-rapid-non-gadget/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&richediton=true net::ERR_ABORTED 400

1 answer

Hi @Michael Morris - Could you confirm if the issue MY-102 is retruned by board;s filter query?

Hi Niranjan, what do you mean by "returned by board's filter query"?

If I am just viewing the board (Kanban in this instance) as normal, I can see the issue in the To-Do swimlane, and I can select it and view its details on the right-hand details pane (at which point it adds "&view=detail&selectedIssue=MY-102" to the URL).

If I refresh the page (F5) the board - the board goes back to being empty (as shown in the picture above).

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira

⏰ Day in the life of a Jira Admin!

Hello Community! We thoroughly enjoyed this just-for-fun conversation in the Jira Admin Group about what it's like to be a Jira Admin. For #JiraJuly, our talented designers created these graphics t...

882 views 2 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you