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Kanban board is empty when refreshing the page

When refreshing or navigating to a Jira board which has an issue selected (&selectedIssue=xxx) in the URL, the board returns empty (including the project navigation bar): e.g.

https://myjirainstance/jira/secure/RapidBoard.jspa?rapidView=40&view=detail&selectedIssue=MY-102

jira_empty_board.PNG

If you remove the &selectedIssue from the URL, the board renders fine, e.g.

https://myjirainstance/jira/secure/RapidBoard.jspa?rapidView=40&view=detail

This happens for all users on all browsers. We have enough licenses and there's no error messages on the jira server logs. Jira Server v8.12.2 (ubuntu).

There is are two error messages in the browser (javascript console) which only appear when the board does not load:

batch.js?locale=en-US:109 GET https://myjirainstance/jira/s/032af75ad5933f9f9a025db2a15c10bb-CDN/-4nzb5t/812003/6411e0087192541a09d88223fb51a6a0/7b14b2a8f2bcd4b41cde99603429c0c6/_/download/contextbatch/css/jira.rich.editor.api,gh-rapid-work,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,jira.rich.editor,-_super,-gh-rapid-detailsview,-gh-rapid-work,-jira.project.sidebar,-jira.global,-atl.general,-com.atlassian.jira.projects.sidebar.init,-browser-metrics-plugin.contrib,-greenhopper-rapid-non-gadget/batch.css?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&richediton=true net::ERR_ABORTED 400

and

GET https://myjirainstance/jira/s/a57347e679012e73e8a6909b9827291f-CDN/-4nzb5t/812003/6411e0087192541a09d88223fb51a6a0/7b14b2a8f2bcd4b41cde99603429c0c6/_/download/contextbatch/js/jira.rich.editor.api,gh-rapid-work,jira.project.sidebar,com.atlassian.jira.plugins.jira-development-integration-plugin:0,jira.rich.editor,-_super,-gh-rapid-detailsview,-gh-rapid-work,-jira.project.sidebar,-jira.global,-atl.general,-com.atlassian.jira.projects.sidebar.init,-browser-metrics-plugin.contrib,-greenhopper-rapid-non-gadget/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&flexboards=true&healthcheck-resources=true&jag=true&jaguser=true&locale=en-US&richediton=true net::ERR_ABORTED 400

1 answer

Hi @Michael Morris - Could you confirm if the issue MY-102 is retruned by board;s filter query?

Hi Niranjan, what do you mean by "returned by board's filter query"?

If I am just viewing the board (Kanban in this instance) as normal, I can see the issue in the To-Do swimlane, and I can select it and view its details on the right-hand details pane (at which point it adds "&view=detail&selectedIssue=MY-102" to the URL).

If I refresh the page (F5) the board - the board goes back to being empty (as shown in the picture above).

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