I have a Kanban board using the Simple Workflow. When a previously closed issue is reopened, it's not visible on the board. I realize this is because the board has a Work Sub-Filter: "fixVersion in unreleasedVersions() OR fixVersion is EMPTY".
How can I clear the fixVersion?
sorry for the misunderstanding. In order to do that install "JIRA Suite Utilities" plugin that provides Clear Field Value post function.
Add this post function to your own workflow (on reopen transition) and it should work.
More information about this post function are available here
Hope this helps,
I am trying to do exactly the same thing as Clinton.
I assume step 2. cannot be done with using Simple workflow. Since the answer guides to modify the workflow.
Reopen transition should already purge Resolution. In order to verify it please check that "Reopen" transition has a post function "The resolution of the issue will be cleared". If it doesn't exist please add it and publish your workflow.
I am facing the same problem. Did you get this resolved? The team reopened a ticket that was released and it doesn't show up on the kanban board. The 'fixversion' field displays the release name. There's no option to remove the issue from the release nor removing the release name from the ticket :( . Please advise.
@Amrita Nair, there are several possible reasons for issues not showing when reopened:
Thank you @Jack Brickey. Unfortunately changing the project filters could possibly affect the board and the volume of tickets in there. Is there a way where we can remove the Fix version from the ticket/mark it as empty while reopening? When i try the edit option/reopen option, I do not see the 'fix version' field there nor is it editable from the view.
yes certainly. but first i would check to see if that is the issue before adding a post function. so...
FIRST: let's verify if we can find the reopened issues using JQL.
please report back...
BTW, you should not be afraid of changing board filters since, as long as you keep a snapshot of the filters, they it is simple to revert back. However, you can easily create another board and set it up the exact same, play with it until you get it right and then either delete the old board replacing w/ the new or copy over the changes from the new to the old. Common evolution method for board development.
1. I can see 2 issues
2. Status : Reopened (screenshot)
2. In the column list, Is this how you meant to add a column? If yes, what status should I map here?Please advise.
3 & 4. In view mode i can see the fix version, however it is not editable. Tried editing using the edit option as well. The field does not appear in the edit mode.
Thank you for the suggestions. :)
Amrita, ok so you are getting off track a bit. First remove the column "Fix Version" in your board. You don't want that. What I was trying to convey was simply to display the Fix version field in the columns on the Search issues view not the board view. But you have shown
if you cannot edit the fix version then it may be that you do not have resolve issue permissions. please check on this. project > Settings > Permissions and check Resolve Issues to ensure you fall into one of the groups allowed to do this. BTW, I assume you have system and or project administration permissions? I see you are redacting the Fix Versions in your screen shot and not sure why. I assume these are simply numbers like 1.4, 1.5, etc.
One other thing, in looking at your column config under the To Do column it shows that there are 2 issues in the reopened status. Are you absolutely sure they don't show? The fact that you have 150 issues in To Do is a bit overwhelming and would be a challenge to find anything in a list that big. I recommend creating a quick filter in the board - status = reopened so that all but the reopened are hidden when that QF is selected.
Ultimately I think what you are going to want to do is to add a post function to the 'reopen' transition on any all workflows. In that post function you are going to want to clear the fix version field. I was just trying to have you manually do this on one of the reopened issues to see if the issue then displays. However, if you want you can simply go straight to the post function and give it a try. Note that this will NOT address those already in the Reopened status obviously so you need to be able to edit FV manually so work toward that.
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