When I get in the Kanban Board, it crashes with the following stacktrace:
Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.3 Safari/605.1.15
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Searching for similar errors, I was able to identify the following possible causes:
To fix it, navigate to manage Apps and re-enable the JIRA-help-tips plugin, as mentioned in the article below:
2 - The JIRA software version is not compatible with your JIRA Core version
Check if your JIRA Software version is not falling behind your JIRA Core version:
If none of the problems above are causing the error, please provide us the following information for further troubleshooting:
- Is this problem happening to other users?
- Is this problem happening on all Kanban boards or just in a single kanban board? Is this happening across multiple projects?
- Can you check if this problem happens on Google Chrome? Additionally, try to access the board in incognito mode.
- Did your JIRA instance was updated right before the problem begins?
Let us know if this information helps.
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