Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

When I get in the Kanban Board, it crashes with the following stacktrace:

 

Details

    • Exception: TypeError: undefined is not an object (evaluating 'a.getFirstColumn().id')
    • Resource: http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true
    • Line: 8469
    • Column: 923

Environment

Mozilla/5.0 (Macintosh; Intel Mac OS X 10_14_3) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/12.0.3 Safari/605.1.15

Stack trace

  • update@http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:8469:923
  • renderUI@http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11573:8116
  • updateUI@http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11573:7714
  • setPoolData@http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11573:7127
  • http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11573:5273
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • fireWith@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:362
  • http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:11570:1175
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • fireWith@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:362
  • fire@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:408
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • add@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:306
  • then@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:68:257
  • http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:69:131
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • fireWith@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:362
  • fire@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:408
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • add@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:306
  • then@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:68:257
  • http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:69:131
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • fireWith@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:362
  • success@http://localhost:32769/s/0a02a6b09f604ab4ff0434a4576d2faa-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/6c9f4ad9336baae438d72ce7c073d346/_/download/contextbatch/js/greenhopper-rapid-non-gadget,atl.general,gh-rapid,jira.project.sidebar,com.atlassian.jira.projects.sidebar.init,jira.global,jira.general,-_super/batch.js?agile_global_admin_condition=true&baseurl-check-resources=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=it-IT&nps-acknowledged=true&nps-not-opted-out=true&richediton=true&spectrum=true&whisper-enabled=true:5028:2375
  • u@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:1206:2317
  • j@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:66:63
  • fireWith@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:67:362
  • d@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:192:303
  • b@http://localhost:32769/s/e02fb3d2d2263778457d19e772ad6af8-CDN/bwymfy/713000/6411e0087192541a09d88223fb51a6a0/437e3a802221a5e0e78effaf664704e2/_/download/contextbatch/js/_super/batch.js?locale=it-IT&spectrum=true:204:150

1 answer

1 accepted

0 votes
Answer accepted

Hello Giuseppe,

Welcome to Atlassian Community!

Searching for similar errors, I was able to identify the following possible causes:

 

1 - The jira-help-tips plugin was disabled in your JIRA instance

To fix it, navigate to manage Apps and re-enable the JIRA-help-tips plugin, as mentioned in the article below:

Cannot access Agile board: undefined is not a function

 

2 - The JIRA software version is not compatible with your JIRA Core version

Check if your JIRA Software version is not falling behind your JIRA Core version:

JIRA throws "Exception: Uncaught Error" when accessing boards

 

3 - Javascript is disabled in your browser

Enable Javascript in your browser, restart it and check if the problem is fixed.

 

If none of the problems above are causing the error, please provide us the following information for further troubleshooting:

- Is this problem happening to other users?

- Is this problem happening on all Kanban boards or just in a single kanban board? Is this happening across multiple projects?

- Can you check if this problem happens on Google Chrome? Additionally, try to access the board in incognito mode.

- Did your JIRA instance was updated right before the problem begins?

Let us know if this information helps.

The 1st point solved my issue. Thanks !

You are welcome, Giuseppe!

Have a nice weekend. :)

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,488 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you