I'm trying to open a requests on the Jira website and I can't.  I used to be able to however I can't now. 


When I log into our Jira website, I'm seeing:


"Jira support and updates for this license ended on 24/Jun/17.  JIRA updates created after 24/Jun/17 are not valid for this license."


I know that we purchased a year subscription, however I don't know why we are getting this. 


Is there anyway someone can look into and see if we purchased Jira in order to keep our software active?





3 answers

0 vote
Jack Brickey Community Champion Jan 23, 2018

@Chris Miller, on the surface it appears your license has expired. You can verify this by going to settings > billing. If that is the case you need to renew. If however your license period has not expired then contact Atlassian Support.

0 vote

Go to your my.atlassian.com account and log in as the purchaser or a named contact.  You'll be able to see your licence in there.

The two most common things we see here is that people have genuinely forgotten that it's been longer than they think, or that they have a licence, but have not copied and pasted the new key into their Server.

Either way though, Atlassian are routing requests and support more through service desks than JAC now and that's probably why you can't raise issues there.  Https://support.atlassian.com/contact will guide you through to the right one.

Hi Chris

The installed software license is older than your license. You're not allowed to update your Jira instance without a valid license so you need to renew the license.

You can find information about this issue on this page.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,051 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you