Hi,
We have upgraded JIRA from 6.0.7 to 6.3.7. After upgrade JIRA didn't startup.
This error was showing :-
Error occurred while starting component 'com.atlassian.jira.service.DefaultServiceManager'. caused by: Error creating underlying Quartz scheduler
Please help us in resolving this issue.
I received the same error when upgrading to this version.
When I looked in <jiraHome>/log/atlassian-jira.log I saw several entries like:
2014-10-22 09:30:43,965 localhost-startStop-1 ERROR [core.entity.jdbc.DatabaseUtil] Could not create table "JQUARTZ_BLOB_TRIGGERS" 2014-10-22 09:30:43,965 localhost-startStop-1 ERROR [core.entity.jdbc.DatabaseUtil] SQL Exception while executing the following: CREATE TABLE JQUARTZ_BLOB_TRIGGERS (SCHED_NAME VARCHAR(120), TRIGGER_NAME VARCHAR(200) NOT NULL, TRIGGER_GROUP VARCHAR(200) NOT NULL, BLOB_DATA BLOB, CONSTRAINT PK_JQUARTZ_BLOB_TRIGGERS PRIMARY KEY (TRIGGER_NAME, TRIGGER_GROUP)) Error was: com.mysql.jdbc.exceptions.jdbc4.MySQLSyntaxErrorException: Specified key was too long; max key length is 1000 bytes
sessionVariables=storage_engine=InnoDB
as per the instructions at https://confluence.atlassian.com/display/JIRA/Connecting+JIRA+to+MySQL
Start Jira
if your log doesn't show those same entries then this probably isn't the course of action for you, but I hope it is and that you can get running again.
:- Dave
We would need to see more of the error to understand what went wrong. Please collect the logs manually by going to <JIRA_INSTALL>/logs and <JIRA_HOME>/log combining all the logs into one zip file. Then send us the same thing as what you wrote above, and those logs to support@atlassian.com
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