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Jira template for Incident tickets

Kamal Sahoo I'm New Here Thursday

Hi,

 

I am new to Jira software. How to develop Jira templates for Incident tickets. 

Please guide me with steps, pages, documents. Thanks

1 answer

Hi Kamal,

welcome to Atlassian Community!

This is indeed a broad topic - many people fill their whole work-day with considerations (and implementations) around this topic.

Do you men by "Jira templates" a basic setup for Service Management-related issues like Incidents? Then those articles will be of great help from my experience:
- https://www.atlassian.com/blog/jira-service-desk/jira-service-management-part-1
- https://www.atlassian.com/itsm

If you should be referring to specialized mail templates (velocity templates) tailored for Incident Management then this document should be a good point to start at.

In case you want to explain your use case further I am sure community is able to follow up and give more specific tips and tricks.

Cheers,
Daniel

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