Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira support before upgrade

Dear Jira Team ,


We would like to upgrade to full support and license of our SD.


We are having the startup license for Jira service desk and we are using jira software

Below is the SEN details 

1.SEN-13127126 (jira SD)

2.SEN-13127127 (Jira software)

1.I am getting just confuse with the version as we need to upgrade Jira SD asap ?

2.We need to migrate the current database utilization “H2” to “Sql Server 2016” ?

3.The move will not impact our database, plugins  currently installed in Jira ?

4.The enterprise support will be provided for our account from Jira ?

Looking forward for your urgent reply so that we can go ahead for the paid license

1 answer

0 votes

Hi @Firas AlTamimi ,

sounds like this is an Atlassian support issue. Especially if you bought enterprise support.

Support should be able to help you with all that and answer your questions.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Presenting the "Best of 2020" Jira Software roundup!

Catch up with Atlassian Product Managers in our 2020 Demo Den round-up! From Advanced Roadmaps to Code in Jira to Next-Gen Workflows, check out the videos below to help up-level your work in the new ...

4,463 views 5 15
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you