Jira software upgrade from 7.3 to 7.5 fail message

After running the installer: atlassian-jira-software-7.5.0-x64.exe 

Jira presents the following message ...

------------------------------------------------------------------------------------

 An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

    • Exception: Syntax error
    • Resource: http://localhost:8080/s/93b804b86615e39c3dcbd6057a166de7-CDN/px8w3k/75005/b6b48b2829824b869586ac216d119363/57dc6669377664b3cd7c5a40674205f7/_/download/contextbatch/js/gh-manage-boards,jira.global,atl.general,greenhopper-rapid-non-gadget,-_super/batch.js?agile_global_admin_condition=true&healthcheck-resources=true&is-server-instance=true&is-system-admin=true&jag=true&jaguser=true&locale=en-US&nps-acknowledged=true&nps-not-opted-out=true
    • Line: 10021
    • Column: 9
    • Exception: 'Calendar' is undefined
    • Resource: http://localhost:8080/s/d41d8cd98f00b204e9800998ecf8427e-CDN/px8w3k/75005/b6b48b2829824b869586ac216d119363/1.0/_/download/batch/jira.webresources:calendar-en/jira.webresources:calendar-en.js
    • Line: 3
    • Column: 1
    • Exception: No jira/moment
    • Resource: http://localhost:8080/s/56071097a8a6a6a593feae5c28a824cd-CDN/px8w3k/75005/b6b48b2829824b869586ac216d119363/aa6cf545ff213915ecbf1d6cdcbaa2cc/_/download/contextbatch/js/_super/batch.js?locale=en-US
    • Line: 22
    • Column: 977
    • Exception: Unable to get property 'ManageBoardsController' of undefined or null reference
    • Resource: http://localhost:8080/secure/ManageRapidViews.jspa
    • Line: 187
    • Column: 17

Environment

Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.2; WOW64; Trident/6.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729)

1 answer

0 votes
Suhas Patil Community Champion Sep 13, 2017

Hi, Try to start with disabling all user installed plugins. Also check if all plugins are compatible with JIRA version. Seems like Calendar plugins is creating some problem.

I disabled the calender plugin and error persists. The add on manager confirms there is an issue with the calendar add-on  but does not provide and uninstall option? I also tried downloading the missing calendar.jar file and installing it as described here: https://ecosystem.atlassian.net/wiki/spaces/JCAL/overview

But still get the error. The Jira Dashboards, Project, Issues, Boards drop downs and the Create button cause this error to occur and as do not function as a result.

Any other way to uninstall a rogue add-on??

(this is our first Jira experiecne)

Thank you for your help!

 Jira_plugin_NO_unistall.jpg

 

Jira_plugin_NO_unistall.jpg

Jira_plugin_NO_unistall.jpgJira_plugin_unistall.jpg

Suhas Patil Community Champion Sep 14, 2017

HI,

Try removing respective jar from "/JIRA_HOME/plugins/installed-plugins" directory and restart jira.

Hi Suhas,

Removing jira-calendar-plugin-4.0.3.jar add on plugin from that directory DID get rid of the add-on instance in Manage add-ons! (Thanks) But unforntunately we still get the exact same errors listed in the original issue, i.e...

 An error occurredHide…(4)

Please try refreshing the page, or contact your administrator / Atlassian Support if the problem continues.

Details

    • Exception: Syntax error
    • Resource: http://localhost:8080/s/93b80    etc....

Thank you for your help.

Suhas Patil Community Champion Sep 15, 2017

Do you see the same errors in safe mode as well?

Suhas Patil Community Champion Sep 18, 2017

Can you check if all plugins in 'installed-plugins' directory have read permission?

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