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Jira server speed

Hello Team,

we upgraded our Jira server instance from version 7.9 to 8.4. since migration, our chrome loading speed has been very slow compared to the previous version. kindly assist.


Emmaculate Ndinda.



1 answer

0 votes
Ismael Jimoh Community Leader Nov 18, 2019

Hi @Emmaculate_Ndinda 

With regards the above it will be hard to say what is wrong just from your description.

 I will start by checking the following:

  1. Does our current setup match the recommended Support platform from Atlassian?
  2. Does the problem occur on other browsers or isolated to chrome?
  3. Are any errors being thrown in logs that will help identify a root cause?
  4. Review upgrade process and ensure all settings in the old version were copied over for example the xmx and xms settings.

These are the first things I would check while also rolling back the upgrade because if the performance is very bad then using the instance as is would be better.

Normally before upgrading, I recommend always checking and confirming the performance on a test server before attempting production instance upgrade.


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