Jira not allowing ordering in agile board view

I keep getting this error message when trying to reorder items in our backlog:

"JIRA Agile cannot execute the rank operation. This board has recently been configured to use the Rank field. The system must be re-indexed before you can rank issues. Ask your administrator to perform a manual re-index."

I've tried a background reindex several times as well as a full "lock" index with no luck. This is an on-demand instance and I've noticed it since Friday.

1 answer

1 accepted

0 votes
Accepted answer

Hi Lucas,

It appears you are running into this issue: https://jira.atlassian.com/browse/GHS-10872

It seems to have been resolved in 6.4.2 which you should be on. Could you please create an issue at support.atlassian.comunder the OnDemand project? Please include in the created ticket the above bug link for our supporters.

Thanks!

Turner

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

204 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you