An error occured during the import process.
Import again with a different backup file or get in touch with our support team. Include the steps you followed, along with any unique characteristics of your Jira setup.
The problem with this generic error message is that from Community view a definite answer will be impossible.
The problem in that particular case with Free plan is that it does not receive support per mail from Atlassian but Community.
That leaves us with no valid options - I would probably also try what Liam said. Maybe the assistant works better.
Hi @Ali Iqbal
Welcome to the Community.
Are you still experiencing this issue? What is it that you're trying to import?
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Are you migrating from server to cloud or just using cloud as a backup?
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And are you using the migration assistant?
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You may find the assistant is better then - I don't have any experience of it directly, but it appears to be quite good from what I have heard
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