Jira is going down

Varsha Kumari November 10, 2017

Our jira is getting down often we are getting 503 service error. What could be the reason?

1 answer

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Vishnukumar Vasudevan
Community Leader
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November 10, 2017

What does the log file say ? Do you see any errors ? 

Varsha Kumari November 10, 2017

We don't see any issue in logs. Let me know what can I search for in logs.

Vishnukumar Vasudevan
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2017

You would need to check in both Tomcat and Application logs. 

Try tailing these log files right after it goes down in you are in Linux. 503 error cause can be many things even SSL can cause sometimes. So, log entry is crucial for troubleshooting. 

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 10, 2017

There are only three reasons a log will not show you an error:

  • The whole server is stopped (pulled power cable, hard reset, hardware fault).
  • The Operating System or user kills the process for some reason.
  • You've turned off all the logging.

If your Jira is stopping for any other reason, there will always be information written into <jira home>/logs/atlassian-jira.log and/or <jira install>/log/catalina.out (and possibly some other files in those directories). 

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