Jira is going down

Our jira is getting down often we are getting 503 service error. What could be the reason?

1 answer

What does the log file say ? Do you see any errors ? 

We don't see any issue in logs. Let me know what can I search for in logs.

You would need to check in both Tomcat and Application logs. 

Try tailing these log files right after it goes down in you are in Linux. 503 error cause can be many things even SSL can cause sometimes. So, log entry is crucial for troubleshooting. 

There are only three reasons a log will not show you an error:

  • The whole server is stopped (pulled power cable, hard reset, hardware fault).
  • The Operating System or user kills the process for some reason.
  • You've turned off all the logging.

If your Jira is stopping for any other reason, there will always be information written into <jira home>/logs/atlassian-jira.log and/or <jira install>/log/catalina.out (and possibly some other files in those directories). 

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Dec 10, 2018 in Confluence

Organizing your space just got easier - Page Tree Drag & Drop is here

Hi Community! I’m Elaine, Confluence Product Manager. You may have read my earlier post about page tree in space navigation sidebar. I'm excited to share another improvement that helps you organize ...

212 views 6 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you