Is it possible to define rules (listeners) on tickets? We are looking for indicators. Defining rules could allow us to have coherent indicators and provide those indicators to our customers.
For example :
- To be able to modify a field only from a certain status in the workflow. Otherwise it is not possible to modify this field.
- Automatically fill a field when a status is modified and only if this status is equal to a specific value.
- If a specific status stays the same for 5 days, check a box.
I recently found a plugin "Automation Unlimited for Jira" that allows to define some rules but it doesn't meet the needs mentioned above. For example when a specific status is chosen, another field is filled with a date or any other value. I didn't find how to do it with this plugin
Do you have an alternative ?
Thank you for your help
Welcome to community.
1- Jira Cloud comes with an automation feature. Go to service management project -> project settings -> automation page and define your rules.
2- If you need to have a field filled in particular transition, go to workflow -> edit transition -> add a screen which contains your field -> add validators -> make field required.
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