Jira had problems starting up

[Integrated Solutions]

Hello, we have had our helpdesk portal blocked for a couple of days. It shows us an interface with an error Jira had problems starting up
This page is for Jira administrators. If you're seeing this page, your Jira administrator is probably working to restore the service. Can you tell me how to solve this problem?

Thank you,
Greetings

[Integrated Solutions · Accepted solution]

06-Jul-2022 10:48:45.418 INFO [main] org.apache.catalina.core.StandardServer.await A valid shutdown command was received via the shutdown port. Stopping the Server instance.
06-Jul-2022 10:48:45.420 INFO [main] org.apache.coyote.AbstractProtocol.pause Pausing ProtocolHandler ["http-nio-8080"]
06-Jul-2022 10:48:45.427 INFO [main] org.apache.catalina.core.StandardService.stopInternal Stopping service [Catalina]
2022-07-06 10:48:45,437 localhost-startStop-2 INFO [c.a.jira.startup.DefaultJiraLauncher] Stopping launchers
06-Jul-2022 10:48:45.464 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@1d5d4169]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.465 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@24ec5fc4]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.465 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [org.picocontainer.DefaultPicoContainer.IntoThreadLocal] (value [org.picocontainer.DefaultPicoContainer$IntoThreadLocal@51bf6ecb]) and a value of type [java.lang.Class] (value [class org.picocontainer.ComponentAdapter$NOTHING]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.465 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@2ca87e0f]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.465 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@6300756e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.465 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [org.picocontainer.DefaultPicoContainer.IntoThreadLocal] (value [org.picocontainer.DefaultPicoContainer$IntoThreadLocal@51bf6ecb]) and a value of type [java.lang.Class] (value [class org.picocontainer.ComponentAdapter$NOTHING]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@49e386f3]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@155adb15]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@7aed97b7]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@1a263681]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@4fa7ff28]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@1a2079ae]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@3199d655]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@41b731f1]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.466 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@7dd0b5aa]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@64245eb7]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@1bf00718]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@6330952e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@1bb50107]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@5d222520]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@46f1315b]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@218f554e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@1201d541]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [java.lang.ThreadLocal] (value [java.lang.ThreadLocal@2c470058]) and a value of type [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler] (value [com.atlassian.jira.web.filters.ThreadLocalQueryProfiler@5ec6f904]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@11f2706e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@4a8c623b]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.467 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@563b0df6]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@3fdcc0ec]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@3dafb679]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@149b964d]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@1ac16d95]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@43c30581]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@39f6ffe]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@4bfeb83e]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.468 SEVERE [localhost-startStop-2] org.apache.catalina.loader.WebappClassLoaderBase.checkThreadLocalMapForLeaks The web application [ROOT] created a ThreadLocal with key of type [webwork.action.ActionContext$1] (value [webwork.action.ActionContext$1@1528b1f1]) and a value of type [webwork.action.ActionContext] (value [webwork.action.ActionContext@5ac2d911]) but failed to remove it when the web application was stopped. Threads are going to be renewed over time to try and avoid a probable memory leak.
06-Jul-2022 10:48:45.473 INFO [main] org.apache.coyote.AbstractProtocol.stop Stopping ProtocolHandler ["http-nio-8080"]
06-Jul-2022 10:48:45.475 INFO [main] org.apache.coyote.AbstractProtocol.destroy Destroying ProtocolHandler ["http-nio-8080"]
06-Jul-2022 10:48:50.852 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server version: Apache Tomcat/8.5.35
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server built: Nov 3 2018 17:39:20 UTC
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Server number: 8.5.35.0
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Name: Linux
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log OS Version: 3.10.0-1062.4.3.el7.x86_64
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Architecture: amd64
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Java Home: /opt/atlassian/jira/jre
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Version: 1.8.0_181-b13
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log JVM Vendor: Oracle Corporation
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_BASE: /opt/atlassian/jira
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log CATALINA_HOME: /opt/atlassian/jira
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
06-Jul-2022 10:48:50.853 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xms1024m
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xmx3096m
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:InitialCodeCacheSize=32m
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:ReservedCodeCacheSize=512m
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.awt.headless=true
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.standalone=JIRA
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dmail.mime.decodeparameters=true
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:-OmitStackTraceInFastThrow
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.locale.providers=COMPAT
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Datlassian.plugins.startup.options=
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djdk.tls.ephemeralDHKeySize=2048
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.protocol.handler.pkgs=org.apache.catalina.webresources
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dorg.apache.catalina.security.SecurityListener.UMASK=0027
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Xloggc:/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+UseGCLogFileRotation
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:NumberOfGCLogFiles=5
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:GCLogFileSize=20M
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDetails
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCDateStamps
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCTimeStamps
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -XX:+PrintGCCause
06-Jul-2022 10:48:50.854 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dignore.endorsed.dirs=
06-Jul-2022 10:48:50.855 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.base=/opt/atlassian/jira
06-Jul-2022 10:48:50.855 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Dcatalina.home=/opt/atlassian/jira
06-Jul-2022 10:48:50.855 INFO [main] org.apache.catalina.startup.VersionLoggerListener.log Command line argument: -Djava.io.tmpdir=/opt/atlassian/jira/temp
06-Jul-2022 10:48:50.855 INFO [main] org.apache.catalina.core.AprLifecycleListener.lifecycleEvent The APR based Apache Tomcat Native library which allows optimal performance in production environments was not found on the java.library.path: [/usr/java/packages/lib/amd64:/usr/lib64:/lib64:/lib:/usr/lib]
06-Jul-2022 10:48:50.942 INFO [main] org.apache.coyote.AbstractProtocol.init Initializing ProtocolHandler ["http-nio-8080"]
06-Jul-2022 10:48:50.949 INFO [main] org.apache.catalina.startup.Catalina.load Initialization processed in 323 ms
06-Jul-2022 10:48:50.954 INFO [main] org.apache.catalina.core.StandardService.startInternal Starting service [Catalina]
06-Jul-2022 10:48:50.954 INFO [main] org.apache.catalina.core.StandardEngine.startInternal Starting Servlet Engine: Apache Tomcat/8.5.35
2022-07-06 10:48:53,125 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

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JIRA starting...
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2022-07-06 10:48:53,196 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Environment _____________________________

JIRA Build : 8.2.1#802001-sha1:8875eca5f07af11c7cb5069d6914b23e91407e11
Build Date : Mon May 27 00:00:00 CEST 2019
JIRA Installation Type : Standalone
Application Server : Apache Tomcat/8.5.35 - Servlet API 3.1
Java Version : 1.8.0_181 - Oracle Corporation
Current Working Directory : /opt/atlassian/jira/bin
Maximum Allowable Memory : 2752MB
Total Memory : 1672MB
Free Memory : 1579MB
Used Memory : 93MB
Memory Pool: Code Cache : Code Cache: init = 33554432(32768K) used = 7601792(7423K) committed = 33554432(32768K) max = 536870912(524288K)
Memory Pool: Metaspace : Metaspace: init = 0(0K) used = 22517928(21990K) committed = 23248896(22704K) max = -1(-1K)
Memory Pool: Compressed Class Space : Compressed Class Space: init = 0(0K) used = 2635848(2574K) committed = 2801664(2736K) max = 1073741824(1048576K)
Memory Pool: PS Eden Space : PS Eden Space: init = 268435456(262144K) used = 75083904(73324K) committed = 993001472(969728K) max = 993001472(969728K)
Memory Pool: PS Survivor Space : PS Survivor Space: init = 44564480(43520K) used = 0(0K) committed = 44564480(43520K) max = 44564480(43520K)
Memory Pool: PS Old Gen : PS Old Gen: init = 716177408(699392K) used = 22129912(21611K) committed = 716177408(699392K) max = 2164260864(2113536K)
JVM Input Arguments : -Djava.util.logging.config.file=/opt/atlassian/jira/conf/logging.properties -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager -Xms1024m -Xmx3096m -XX:InitialCodeCacheSize=32m -XX:ReservedCodeCacheSize=512m -Djava.awt.headless=true -Datlassian.standalone=JIRA -Dorg.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER=true -Dmail.mime.decodeparameters=true -Dorg.dom4j.factory=com.atlassian.core.xml.InterningDocumentFactory -XX:-OmitStackTraceInFastThrow -Djava.locale.providers=COMPAT -Datlassian.plugins.startup.options= -Djdk.tls.ephemeralDHKeySize=2048 -Djava.protocol.handler.pkgs=org.apache.catalina.webresources -Dorg.apache.catalina.security.SecurityListener.UMASK=0027 -Xloggc:/opt/atlassian/jira/logs/atlassian-jira-gc-%t.log -XX:+UseGCLogFileRotation -XX:NumberOfGCLogFiles=5 -XX:GCLogFileSize=20M -XX:+PrintGCDetails -XX:+PrintGCDateStamps -XX:+PrintGCTimeStamps -XX:+PrintGCCause -Dignore.endorsed.dirs= -Dcatalina.base=/opt/atlassian/jira -Dcatalina.home=/opt/atlassian/jira -Djava.io.tmpdir=/opt/atlassian/jira/temp
Java Compatibility Information : JIRA version = 8.2.1, Java Version = 1.8.0_181

___ Java System Properties _________________

atlassian.plugins.startup.options :
atlassian.standalone : JIRA
awt.toolkit : sun.awt.X11.XToolkit
catalina.base : /opt/atlassian/jira
catalina.home : /opt/atlassian/jira
catalina.useNaming : true
common.loader : "${catalina.base}/lib",
"${catalina.base}/lib/*.jar",
"${catalina.home}/lib",
"${catalina.home}/lib/*.jar"
file.encoding : ANSI_X3.4-1968
file.encoding.pkg : sun.io
ignore.endorsed.dirs :
java.awt.graphicsenv : sun.awt.X11GraphicsEnvironment
java.awt.headless : true
java.awt.printerjob : sun.print.PSPrinterJob
java.class.version : 52.0
java.home : /opt/atlassian/jira/jre
java.io.tmpdir : /opt/atlassian/jira/temp
java.locale.providers : COMPAT
java.naming.factory.initial : org.apache.naming.java.javaURLContextFactory
java.naming.factory.url.pkgs : org.apache.naming
java.protocol.handler.pkgs : org.apache.catalina.webresources
java.runtime.name : Java(TM) SE Runtime Environment
java.runtime.version : 1.8.0_181-b13
java.specification.name : Java Platform API Specification
java.specification.vendor : Oracle Corporation
java.specification.version : 1.8
java.util.concurrent.ForkJoinPool.common.threadFactory : org.apache.catalina.startup.SafeForkJoinWorkerThreadFactory
java.util.logging.config.file : /opt/atlassian/jira/conf/logging.properties
java.util.logging.manager : org.apache.juli.ClassLoaderLogManager
java.vendor : Oracle Corporation
java.vendor.url : http://java.oracle.com/
java.vendor.url.bug : http://bugreport.sun.com/bugreport/
java.version : 1.8.0_181
java.vm.info : mixed mode
java.vm.name : Java HotSpot(TM) 64-Bit Server VM
java.vm.specification.name : Java Virtual Machine Specification
java.vm.specification.vendor : Oracle Corporation
java.vm.specification.version : 1.8
java.vm.vendor : Oracle Corporation
java.vm.version : 25.181-b13
jdk.tls.ephemeralDHKeySize : 2048
mail.mime.decodeparameters : true
org.apache.catalina.security.SecurityListener.UMASK : 0027
org.apache.jasper.runtime.BodyContentImpl.LIMIT_BUFFER : true
org.dom4j.factory : com.atlassian.core.xml.InterningDocumentFactory
os.arch : amd64
os.name : Linux
os.version : 3.10.0-1062.4.3.el7.x86_64
package.access : sun.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.tomcat.
package.definition : sun.,
java.,
org.apache.catalina.,
org.apache.coyote.,
org.apache.jasper.,
org.apache.naming.,
org.apache.tomcat.
server.loader :
shared.loader :
sun.arch.data.model : 64
sun.boot.library.path : /opt/atlassian/jira/jre/lib/amd64
sun.cpu.endian : little
sun.cpu.isalist :
sun.io.unicode.encoding : UnicodeLittle
sun.java.command : org.apache.catalina.startup.Bootstrap start
sun.java.launcher : SUN_STANDARD
sun.jnu.encoding : ANSI_X3.4-1968
sun.management.compiler : HotSpot 64-Bit Tiered Compilers
sun.os.patch.level : unknown
tomcat.util.buf.StringCache.byte.enabled : true
tomcat.util.scan.StandardJarScanFilter.jarsToScan : log4j-taglib*.jar,
log4j-web*.jar,
log4javascript*.jar,
slf4j-taglib*.jar
tomcat.util.scan.StandardJarScanFilter.jarsToSkip : annotations-api.jar,
ant-junit*.jar,
ant-launcher.jar,
ant.jar,
asm-*.jar,
aspectj*.jar,
bootstrap.jar,
catalina-ant.jar,
catalina-ha.jar,
catalina-jmx-remote.jar,
catalina-storeconfig.jar,
catalina-tribes.jar,
catalina-ws.jar,
catalina.jar,
cglib-*.jar,
cobertura-*.jar,
commons-beanutils*.jar,
commons-codec*.jar,
commons-collections*.jar,
commons-daemon.jar,
commons-dbcp*.jar,
commons-digester*.jar,
commons-fileupload*.jar,
commons-httpclient*.jar,
commons-io*.jar,
commons-lang*.jar,
commons-logging*.jar,
commons-math*.jar,
commons-pool*.jar,
dom4j-*.jar,
easymock-*.jar,
ecj-*.jar,
el-api.jar,
geronimo-spec-jaxrpc*.jar,
h2*.jar,
hamcrest-*.jar,
hibernate*.jar,
httpclient*.jar,
icu4j-*.jar,
jasper-el.jar,
jasper.jar,
jaspic-api.jar,
jaxb-*.jar,
jaxen-*.jar,
jdom-*.jar,
jetty-*.jar,
jmx-tools.jar,
jmx.jar,
jsp-api.jar,
jstl.jar,
jta*.jar,
junit-*.jar,
junit.jar,
log4j*.jar,
mail*.jar,
objenesis-*.jar,
oraclepki.jar,
oro-*.jar,
servlet-api-*.jar,
servlet-api.jar,
slf4j*.jar,
taglibs-standard-spec-*.jar,
tagsoup-*.jar,
tomcat-api.jar,
tomcat-coyote.jar,
tomcat-dbcp.jar,
tomcat-i18n-en.jar,
tomcat-i18n-es.jar,
tomcat-i18n-fr.jar,
tomcat-i18n-ja.jar,
tomcat-i18n-ru.jar,
tomcat-jdbc.jar,
tomcat-jni.jar,
tomcat-juli-adapters.jar,
tomcat-juli.jar,
tomcat-util-scan.jar,
tomcat-util.jar,
tomcat-websocket.jar,
tools.jar,
websocket-api.jar,
wsdl4j*.jar,
xercesImpl.jar,
xml-apis.jar,
xmlParserAPIs-*.jar,
xmlParserAPIs.jar,
xom-*.jar
user.country : US
user.dir : /opt/atlassian/jira/bin
user.home : /home/jira
user.language : en
user.name : jira
user.timezone : Europe/Rome

06-Jul-2022 10:48:53.288 INFO [main] org.apache.coyote.AbstractProtocol.start Starting ProtocolHandler ["http-nio-8080"]
06-Jul-2022 10:48:53.292 INFO [main] org.apache.tomcat.util.net.NioSelectorPool.getSharedSelector Using a shared selector for servlet write/read
06-Jul-2022 10:48:53.323 INFO [main] org.apache.catalina.startup.Catalina.start Server startup in 2373 ms
2022-07-06 10:48:53,370 JIRA-Bootstrap INFO [c.a.j.config.database.SystemDatabaseConfigurationLoader] Reading database configuration from /var/atlassian/application-data/jira/dbconfig.xml
2022-07-06 10:48:53,477 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2022-07-06 10:48:53,477 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.
2022-07-06 10:48:53,506 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 310 MiB. Committed: 1673 MiB. Max: 3054 MiB
Non-heap memory : Used: 37 MiB. Committed: 62 MiB. Max: 1536 MiB
---------------------------------------------------------------------------------
TOTAL : Used: 347 MiB. Committed: 1735 MiB. Max: 4590 MiB
---------------------------------------------------------------------------------

[Mayur Jadhav]

Hi @Integrated Solutions,

Welcome to the Atlassian Community!!

Could you please provide us with more information or a screenshot so it will help us to give the right information?

Regards,
Mayur

[Mayur Jadhav]

Hi @Integrated Solutions ,

By looking at the screenshot, it look likes you are on Jira server or DC.

To solve the issue you need contact the person who has access to the backend.

• First you need to give the read and write permission to the Jira Home Directory.

chown -R jira:jira /path/referenced/in/the/error
chmod -R u=rwx,g=rx,o=rx /path/referenced/in/the/error

Atlassian has created very detailed documentation on how to grant permission to home directory.

Hope this information helps.

Cheers,
Mayur

[k Harikrishna]

i am also facing same

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issues

[Integrated Solutions]

Good morning,
colleagues report that with your advice that you indicated the problem could not be solved. I enclose the error that comes out The situation remains the same. The "fatal" error that blocks startup is the following:
2022-07-06 10: 48: 53,477 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger] Running JIRA startup checks.
2022-07-06 10: 48: 53,477 JIRA-Bootstrap FATAL [c.a.jira.startup.JiraStartupLogger] Startup check failed. JIRA will be locked.

[Integrated Solutions]

Here is the screen:

[sreenivasula Reddy Laguma]

im also getting same issue Please advise..