Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira gadget "Confluence Page Gadget" error 401 Client must be authenticated Edited

Hello,

We are getting error "401 Client must be authenticated to access this resource" when using Confluence Page Gadget in Jira. I found related error message in Jira logs:

2021-03-01 10:53:14,002+0100 http-nio-10.111.33.34-8016-exec-385 url: /plugins/servlet/gadgets/makeRequest; user: username WARN username 653x25696820x23 72ynis 11.111.113.112,11.111.113.112 /plugins/servlet/gadgets/makeRequest [c.a.g.r.internal.http.HttpClientFetcher] A request to https://confluence.ourdomain.comundefined&hasRoot=true&pageId=undefined&treeId=0&startDepth=undefined&mobile=false&treePageId=undefined/?cacheBuster=1614592386858 has been denied. To allow requests to this URL add the application URL to your whitelist (http://confluence.atlassian.com/x/KQfCDQ).

IMHO it is nonsense and it is not related to Whitelist, as there is configured Application link between Jira and Confluence and all other integrations work properly.

I went through some existing posts here related to this topic, but I haven't found any useful information there.

Could you please advise, how to fix this ?

Thank you in advance for your help.

BR, JJ.

error.PNG

1 answer

0 votes
Danyal Iqbal Community Leader Mar 03, 2021

As the error message says, you need to add your jira URL to the whitelist in confluence and allow outgoing and incoming connections.

There is already set the Application link between Jira and Confluence, so this is added automatically to Whitelists on both sides, I've just check manually that also Incoming is allowed, anyway it doesn't help :-( that's why I doubt about this information.. There must be something else, which is not configured properly, but I cannot find what exactly..jira.pngcnfl.png

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
VERSION
8.11.0
TAGS
Community showcase
Published in Marketplace Apps & Integrations

New Cloud Apps Roundup - Spring 2021

Atlassian's marketplace partners have had a very productive start to 2021! Since our last roundup, our developer community has added over 160 new cloud apps to the Atlassian Marketplace to help you...

134 views 3 16
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you