Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Jira gadget "Confluence Page Gadget" error 401 Client must be authenticated



We are getting error "401 Client must be authenticated to access this resource" when using Confluence Page Gadget in Jira. I found related error message in Jira logs:

2021-03-01 10:53:14,002+0100 http-nio- url: /plugins/servlet/gadgets/makeRequest; user: username WARN username 653x25696820x23 72ynis, /plugins/servlet/gadgets/makeRequest [c.a.g.r.internal.http.HttpClientFetcher] A request to https://confluence.ourdomain.comundefined&hasRoot=true&pageId=undefined&treeId=0&startDepth=undefined&mobile=false&treePageId=undefined/?cacheBuster=1614592386858 has been denied. To allow requests to this URL add the application URL to your whitelist (

IMHO it is nonsense and it is not related to Whitelist, as there is configured Application link between Jira and Confluence and all other integrations work properly.

I went through some existing posts here related to this topic, but I haven't found any useful information there.

Could you please advise, how to fix this ?

Thank you in advance for your help.



2 answers

Hello Jan,
Have you solved this problem?


As the error message says, you need to add your jira URL to the whitelist in confluence and allow outgoing and incoming connections.

There is already set the Application link between Jira and Confluence, so this is added automatically to Whitelists on both sides, I've just check manually that also Incoming is allowed, anyway it doesn't help :-( that's why I doubt about this information.. There must be something else, which is not configured properly, but I cannot find what exactly..jira.pngcnfl.png

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

Upcoming changes to epic fields in company-managed projects

👋 Hi there Jira Community! A few months ago we shared with you plans around renaming epics in your company-managed projects. As part of these changes, we highlighted upcoming changes to epics on...

1,467 views 11 22
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you