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Jira frequent sign in prompts

Dear Community Admins, 

this question is a bit complex, tried assisting a user with Jira frequent sign in prompts restore usual user experience, w/o work interrupted by Jira constantly requesting new sign in, 

Issue is not caused by:

Internet connectivity, VPN stability, browser & settings, cookies, DNS, 

Issue does not occur with other Atlassian products we are using, nor with other users, 

which other factors could be relevant?

much thanks in advance. 

1 answer

1 accepted

1 vote
Answer accepted

Hi @Hana luiza   ,

probably it's due to session timeout. You can increase it following this guide https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html 

Hope this helps,

Fabio

Thank you @Fabio Racobaldo _Herzum_ , swift and good reply, 

I wonder if there are actions that user can take that don't require updates? 

since that will affect other users as well, correct?

much thanks 

Hi @Hana luiza ,

this is a application change that affects all users. Afeter doing it you need to restart JIRA instance.

Ciao,

Fabio

Like Hana luiza likes this

thanks again, 

seems like the link you suggested got broken somehow, was reachable , now we're getting : 'looks like we're off the beaten trach'

 https://confluence.atlassian.com/jirakb/change-the-default-session-timeout-to-avoid-user-logout-in-jira-server-604209887.html 

Much thanks 

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