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Jira email invites not arriving on outlook

Edited

I have tried to invite a new user to our jira team, but the user does not receive any e-mails.
Repeated invitations were requested and plenty of time was allowed for them to arrive, but nothing appears in the inbox. The Spam and Junk folders have also been checked.

I read this article (https://community.atlassian.com/t5/Jira-articles/Unblocking-Office365-emails-for-Atlassian-Cloud/ba-p/1870108) and created a new rule to bypass the spam filter.

I suspect that the user I tried to invite is still suppressed on the Atlassian side (as outlined in this post https://community.atlassian.com/t5/Jira-Software-questions/Invites-not-arriving/qaq-p/1892512).

Could someone look into this issue and remove the suppression if it is suppressed?

Thanks :)

1 answer

0 votes
John M Funk Community Leader May 19, 2022

Hi Moritz - Welcome to the Atlassian Community!

I would open a support ticket with Atlassian to see if the user's email has been blacklisted for some reason. 

https://support.atlassian.com/contact/#/

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