Jira dosent want to start

[Giuliano Schindler]

Hi at all,

we're running a jira instance in version 8.1.0. But after the upgrade to jira 8.1.0 from 8.0.0, the instance dosent want to start completely. We're using a nginx-reverseproxy for our jira instance.

The jira login-screen shows normally, but when i want to login the jira dosent load any page. After the login action, the page are blank. 

I found this in my errors, can anyone help me?

Best

Giuliano

07-May-2019 17:17:13.661 WARNING [ContainerBackgroundProcessor[StandardEngine[Catalina]]] org.apache.catalina.valves.StuckThreadDetectionValve.notifyStuckThreadDetected Thread [http-nio-8080-exec-16] (id=[34]) has been active for [125,289] milliseconds (since [5/7/19 5:15 PM]) to serve the same request for [https://jira.company.com/secure/Dashboard.jspa] and may be stuck (configured threshold for this StuckThreadDetectionValve is [120] seconds). There is/are [1] thread(s) in total that are monitored by this Valve and may be stuck.
java.lang.Throwable
at java.net.PlainSocketImpl.socketConnect(Native Method)
at java.net.AbstractPlainSocketImpl.doConnect(AbstractPlainSocketImpl.java:350)
at java.net.AbstractPlainSocketImpl.connectToAddress(AbstractPlainSocketImpl.java:206)
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:188)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:339)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:142)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:373)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:381)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:237)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:185)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:89)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:111)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:185)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:83)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:108)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:56)
at com.atlassian.gadgets.renderer.internal.http.WhitelistAwareHttpClient.execute(WhitelistAwareHttpClient.java:49)
at com.atlassian.gadgets.renderer.internal.http.ShindigApacheClientAdapter.execute(ShindigApacheClientAdapter.java:41)
at com.atlassian.gadgets.renderer.internal.http.HttpClientFetcher.fetch(HttpClientFetcher.java:47)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.fetchBundle(DefaultMessageBundleFactory.java:138)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:111)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getParentBundle(DefaultMessageBundleFactory.java:124)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:101)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getParentBundle(DefaultMessageBundleFactory.java:127)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getNestedBundle(DefaultMessageBundleFactory.java:101)
at org.apache.shindig.gadgets.DefaultMessageBundleFactory.getBundle(DefaultMessageBundleFactory.java:79)
at org.apache.shindig.gadgets.variables.VariableSubstituter.substitute(VariableSubstituter.java:47)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:127)
at com.atlassian.gadgets.renderer.internal.GadgetSpecFactoryImpl.getGadgetSpec(GadgetSpecFactoryImpl.java:79)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.springframework.aop.support.AopUtils.invokeJoinpointUsingReflection(AopUtils.java:343)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.doInvoke(ServiceInvoker.java:56)
at org.eclipse.gemini.blueprint.service.importer.support.internal.aop.ServiceInvoker.invoke(ServiceInvoker.java:60)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invokeUnprivileged(ServiceTCCLInterceptor.java:70)
at org.eclipse.gemini.blueprint.service.util.internal.aop.ServiceTCCLInterceptor.invoke(ServiceTCCLInterceptor.java:53)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.eclipse.gemini.blueprint.service.importer.support.LocalBundleContextAdvice.invoke(LocalBundleContextAdvice.java:57)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.doProceed(DelegatingIntroductionInterceptor.java:136)
at org.springframework.aop.support.DelegatingIntroductionInterceptor.invoke(DelegatingIntroductionInterceptor.java:124)
at org.springframework.aop.framework.ReflectiveMethodInvocation.proceed(ReflectiveMethodInvocation.java:185)
at org.springframework.aop.framework.JdkDynamicAopProxy.invoke(JdkDynamicAopProxy.java:212)
at com.sun.proxy.$Proxy2038.getGadgetSpec(Unknown Source)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createSpecificationBasedGadget(GadgetFactoryImpl.java:121)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.access$000(GadgetFactoryImpl.java:41)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:73)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl$1.visit(GadgetFactoryImpl.java:70)
at com.atlassian.gadgets.GadgetState.accept(GadgetState.java:132)
at com.atlassian.gadgets.dashboard.internal.impl.GadgetFactoryImpl.createDashboardItem(GadgetFactoryImpl.java:70)
at com.atlassian.gadgets.dashboard.internal.impl.StateConverterImpl.convertStateToGadget(StateConverterImpl.java:28)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:196)
at com.atlassian.gadgets.dashboard.internal.impl.DashboardImpl$DashboardItemStateConverter.apply(DashboardImpl.java:194)
at com.google.common.collect.Iterators$6.transform(Iterators.java:785)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:47)
at com.google.common.collect.TransformedIterator.next(TransformedIterator.java:47)
at io.atlassian.fugue.Iterables$Filter$1.computeNext(Iterables.java:816)
at io.atlassian.fugue.Iterators$Abstract.tryToComputeNext(Iterators.java:284)
at io.atlassian.fugue.Iterators$Abstract.hasNext(Iterators.java:278)
at io.atlassian.fugue.Iterables$Filter$1.computeNext(Iterables.java:812)
at io.atlassian.fugue.Iterators$Abstract.tryToComputeNext(Iterators.java:284)
at io.atlassian.fugue.Iterators$Abstract.hasNext(Iterators.java:278)
at io.atlassian.fugue.Iterables$Mapped$1.computeNext(Iterables.java:774)
at io.atlassian.fugue.Iterators$Abstract.tryToComputeNext(Iterators.java:284)
at io.atlassian.fugue.Iterators$Abstract.hasNext(Iterators.java:278)
at com.google.common.collect.Iterators$ConcatenatedIterator.hasNext(Iterators.java:1323)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:270)
at com.google.common.collect.ImmutableList.copyOf(ImmutableList.java:234)
at com.atlassian.gadgets.dashboard.internal.rest.representations.RepresentationFactoryImpl.createDashboardRepresentation(RepresentationFactoryImpl.java:48)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardEmbedder.dashboardToJsonObject(DashboardEmbedder.java:47)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.getLayoutsJson(DashboardView.java:158)
at com.atlassian.gadgets.dashboard.internal.velocity.DashboardView.writeTo(DashboardView.java:77)
at com.atlassian.jira.web.action.Dashboard.getDashboardHtml(Dashboard.java:235)
at com.atlassian.jira.web.action.Dashboard.getContextParams(Dashboard.java:616)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.jira.web.dispatcher.ActionViewDataAnnotationSupport.invoke(ActionViewDataAnnotationSupport.java:119)
at com.atlassian.jira.web.dispatcher.ActionViewDataAnnotationSupport.access$100(ActionViewDataAnnotationSupport.java:27)
at com.atlassian.jira.web.dispatcher.ActionViewDataAnnotationSupport$1.doWith(ActionViewDataAnnotationSupport.java:101)
at org.springframework.util.ReflectionUtils.doWithMethods(ReflectionUtils.java:562)
at com.atlassian.jira.web.dispatcher.ActionViewDataAnnotationSupport.getData(ActionViewDataAnnotationSupport.java:97)
at com.atlassian.jira.web.dispatcher.ActionViewDataSupport.extractAnnotations(ActionViewDataSupport.java:33)
at com.atlassian.jira.web.dispatcher.ActionViewDataSupport.getData(ActionViewDataSupport.java:21)
at com.atlassian.jira.web.dispatcher.JiraSoyViewDispatcher.dispatch(JiraSoyViewDispatcher.java:37)
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchViaSoyView(JiraWebworkViewDispatcher.java:120)
at com.atlassian.jira.web.dispatcher.JiraWebworkViewDispatcher.dispatchView(JiraWebworkViewDispatcher.java:54)
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:178)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:742)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:231)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39)
at com.atlassian.jira.web.filters.JiraLastFilter$$Lambda$1199/474639505.doFilter(Unknown Source)
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74)
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:193)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:166)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.jira.baseurl.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:34)
at com.atlassian.core.filters.AbstractHttpFilter.doFilter(AbstractHttpFilter.java:32)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.lambda$doFilter$0(DelegatingPluginFilter.java:57)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$$Lambda$940/552298764.doFilter(Unknown Source)
at com.atlassian.applinks.core.rest.context.ContextFilter.doFilter(ContextFilter.java:24)
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:62)

[Andy Heinzer]

Hi Guiliano,

This log does indicate a stuck thread, but we don't have enough information yet to understand what might cause this, how long it lasts, etc.

I would like to gather logs in order to investigate this further.  I created a support case on your behalf at https://getsupport.atlassian.com/servicedesk/customer/portal/20/GHS-151539

Regards,

Andy