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Jira can't start Edited

Sir/madame,

- We had updated a Jira complement and then Jira stoped working.

- When we updated the complement produced an error without details.

- We tried to stop and star Jira but does't work. The message is:

 

System plugins failed to start: We haven't been able to start all the required system plugins

We couldn't start the following plugins:

Captura_error_JIRA.PNG

  • Jira Projects Plugin (com.atlassian.jira.jira-projects-plugin)
  • Atlassian Jira - Plugins - Project Config Plugin (com.atlassian.jira.jira-project-config-plugin)
  • Gadget Directory Plugin (com.atlassian.gadgets.directory)
  • Atlassian Jira - Plugins - Gadgets Plugin (com.atlassian.jira.gadgets)
  • Atlassian Jira - Plugins - Global Issue Navigator (com.atlassian.jira.jira-issue-nav-plugin)
  • Atlassian JIRA - Plugins - Quick Edit Plugin (com.atlassian.jira.jira-quick-edit-plugin)
  • Atlassian Jira - Plugins - REST Plugin (com.atlassian.jira.rest)

 

- I look for about the error but the information is not recent.

Can you help us?

Thanks!

 

3 answers

Not sure exactly the error message as its vague.

 

Can you clear the plugin cache and try again.

I have the latest version... where is the cache file?

Thanks!

0 votes
Petr Vaníček Community Leader May 06, 2019

Hi,

can you share your log where are error lines (INSTALL-DIR/logs/catalina.out)? Also try to delete cache as suggested by @sara 

https://answers.seibert-media.com/t/how-to-delete-clear-the-plugins-cache-in-jira-server/54

What version of Jira are you working with?

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