Hi Guys,
Currently I have a simple automation rules for 4 Scenario.
The automation check whether the SUMMARY has iOS, it assign to a person. Same method for Android, etc.
This is constructed as 4 rules. It's working, no issues. What I would like to ask is whether I can combine all the 4 rules into one. For sure, this is not a nested if condition.
It just need to check SUMMARY or Custom Label and assign
If SUMMARY
iOS = Julie, Android = Marcus, API = Wasim,
If PLATFORM (custom field)
iOS = Julie, Android = Marcus, API = Wasim.
Hi JK,
There is an IF/Else condition type in Automation. Have you tried that? You could probably also accomplish it by using branches. But I would first start with the IF/Else.
hi @John Funk Thanks!
Any one example?
I tried this before. The problem am facing is the if condition cannot accept OR LOGIC but use AND Logic. How can we use OR condition inside ifelse?
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Can you share the entire rule?
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Hi John,
Thanks for helping on this, sharing the screenshot below. I preferably want to have task assigned to 4 different team leads based on SUMMARY or PLATFORM label.
Below example shows iOS, Android.
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Use the Platform is one of iOS where it says Add else - not the Add component above it. And use the same Action (assign the issue) under both of those.
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I don't think you can do that.
(We developed an app that can run Groovy scripts as part of the automation rule and return values which will become smart values for the next actions and conditions. Using that technique you can flexibly define condition and then return its TRUE/FALSE value. But this app is available only for Data Center and Server.)
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