Jira automation - how to copy comment to custom field including the @ mention?

Sari Kachorovsky March 7, 2024

Hi, I've succeeded to create an automation that copies the lates comment to a new custom field called Last comment. The only problem I have is when there is a mention in the comment , in the copy field it looks like this: [~accountid:6208e6988c763e0068d033a9] Any updates on this RFE?

How I can make that the mention will appear with the name and not the ID? obviously in every comment it will be someone else.

The automation looks like this:image.png 

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Perisic Nikola
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March 7, 2024

Hi Sari,

Due to the GDPR compliance, you won't be shown the name of the user rather it's ID.

Correct me if I am wrong @John Funk (https://community.atlassian.com/t5/Jira-Software-questions/Show-user-name-rather-than-user-id-in-search-field/qaq-p/1436342). I believe that nothing has changed.

Sari Kachorovsky March 7, 2024

Thanks @Perisic Nikola , too bad that's the case, but thanks for the answer.

Like John Funk likes this

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