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Jira and Salesforce integration - view status issue in Salesforce

Hello guys. I am trying to integrate Jira and Salesforce and I have use case where I want just to view the status issue (ex. "TO DO", "In Progress"...) in the standard Jira Issue Component in Salesforce. 

Screenshot_1.pngI have added mappings between the summary and description. The Issue Type and Priority came by default. I want to ask how to add the status field from Jira as well? I could not find anything similar after couple of hours googling. I have managed to add the status as mapping between custom field on the object in Salesforce and Jira but I want to display it in this component in the screenshot under the other fields in Salesforce. 

Thanks in advance.

2 answers

1 accepted

Hey Irina,


Aidin here, from the product team @ ServiceRocket. You can customize the Jira fields on your Salesforce package based on the documentation here, under "Available Fields" section.

Let me know if this helps!


Thank you.




Thanks a lot!!! I was trying to do this from Jira and that's why I could not view the field. My bad for not reading the documentation carefully... Thanks once again!

Hi @Irina Ivanova 

Hope you are doing good!

If you would like to know about some more tool that help you in the integrating both your salesforce and jira instances try - Sinergify—a Salesforce & Jira Connector.

You will experience the Most Flexible, Easiest, and Securest Way to Integrate Salesforce and Jira. 



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