Jira agile and service desk


im evaluating the whole suite for adoption and running into some workflow issues. All our teams are moving to kanban in agile. We also want to accept tickets in help desk from our clients who aren't very agile away (govt). They still think bug change request etc etc. 


what im having issues with is how to take in service desk items into our agile projects. They really don't match up as far as issue types etc. any hints or suggestions. 



1 answer

0 vote
Paulo Hennig Atlassian Team Sep 24, 2015

Hello Sam,
Just faced the following answer:


May I know if the answer ahead cover your goal? Case not, please give us a clarification.



Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

12,009 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you