Jira access problem, license grant access

Hi *,

after updating java installation it is not possible suddenly to login to jira. I'm not sure if this is directly in touch with the java update but in the application restart. I tried also to downgrade to old java version. While Jira is not working anymore confluence has no problems ....

Problem description when connecting to Jira local web-interface is:

"JIRA access problem

There is a problem with your JIRA access.
Description Time Level Exception
The following licenses are too old to install this version of JIRA (7.1.7): JIRA Software. The licenses for this instance only grant access to versions of JIRA created before 03/Sep/16 4:00 PM.

Update stored license or proceed under our evaluation terms"

But we did not install anything new and we did the upgrade of Jira far befor 03.09.2016 ...

Help needed ....

Regards
andreas

1 answer

1 accepted

0 vote
Gaston Valente Community Champion Sep 04, 2017

Andreas,

This error usually appears when you upgrade Jira to a version that has a release date after the date of expiration of your license.

Check the expiration date of your license and check the release date of Jira 7.1.7, if the license expires early, you need to install an older version of jira or purchase a renewal.

Gaston Valente Community Champion Sep 04, 2017

If you have a new license, just go to administration and upgrade the old one, that should work

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 21, 2018 in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

1,002 views 7 17
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you