It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira access problem, license grant access

Hi *,

after updating java installation it is not possible suddenly to login to jira. I'm not sure if this is directly in touch with the java update but in the application restart. I tried also to downgrade to old java version. While Jira is not working anymore confluence has no problems ....

Problem description when connecting to Jira local web-interface is:

"JIRA access problem

There is a problem with your JIRA access.
Description Time Level Exception
The following licenses are too old to install this version of JIRA (7.1.7): JIRA Software. The licenses for this instance only grant access to versions of JIRA created before 03/Sep/16 4:00 PM.

Update stored license or proceed under our evaluation terms"

But we did not install anything new and we did the upgrade of Jira far befor 03.09.2016 ...

Help needed ....

Regards
andreas

1 answer

1 accepted

0 votes
Answer accepted
Gaston_Valente Community Leader Sep 04, 2017

Andreas,

This error usually appears when you upgrade Jira to a version that has a release date after the date of expiration of your license.

Check the expiration date of your license and check the release date of Jira 7.1.7, if the license expires early, you need to install an older version of jira or purchase a renewal.

Gaston_Valente Community Leader Sep 04, 2017

If you have a new license, just go to administration and upgrade the old one, that should work

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Software

Metrics Fun: 2019 in Review

Hello, Atlassian Community!  I thought it would be fun to do something different for my teams' last retrospective of 2019 so I'm planning to do a "year in review" with info-graphics.  Wha...

1,522 views 10 12
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you