Jira+Zephyr formatting in test steps is messed

[Piotr Dańczura]

Since some recent update test steps in ZEPHYR now use more JIRA formatting.

This is messing a lot of previously created tests as it automatically changes stuff like _ - * to specific text formatting (like itallics, strikethrough, bolding)

In result we have steps which lack specific symbols but have unecessary formatting that only make things harder. Previously it was not a problem as such formatting was not recognized by Zephyr.
is there a way to disable formatting zephyr test steps?

[Matt Kennedy]

@Piotr Dańczura 

Thank you for raising a support ticket, my test team has also found the text formatting characters such as underscores for _italics_ and hyphens for -strikethroughs- unhelpful when they apply automatically to test steps.

In lieu of a global control that disables all formatting characters, we've found that using \ backslash as an escape character helps keep text strings displayed as we'd expect them.

eg: TEST_ITEM_ONE displays as TESTITEMONE

but TEST\_ITEM\_ONE displays correctly as TEST_ITEM_ONE

Doing a find and replace ("_" for "\_") on all test steps isn't great, but it works for now.

[Piotr Dańczura]

yes i am aware of that "workaround", i already discussed it with zephyr team in their support.

but this is rather pathetic way of 'fixing' the issue:) i have over 1000tests in zephyr, sitting and fixing all those with backslash is not an option:) doing it one by one during tests is also a time waster sadl

[Bibek Behera]

@Piotr Dańczura ,

I would encourage you to submit a case with Zephyr support so that it can be reviewed and the needful can be done regarding the recent formatting changes.

-Bibek

[Bibek Behera]

Support link https://support.smartbear.com/open-ticket/

[Piotr Dańczura]

thanks did that

[Petra Rackova]

The problem is still there and I have an answer from Zephyr support that this is a Jira problem, they are just calling Jira API to open a ticket pop up but it is opening the old version so it can't be fixed by Smartbear.

[Piotr Dańczura]

so neither atlassian nor smarbear will admit to this bug:)?
the least they could do is add the "code" brackets to input long texts

[Petra Rackova]

I don't understand it either. I asked my colleague that is an administrator for Jira in our company to report that as a bug to Jira support with all information from Smartbear and we will see :)

[Dirk Schiller]

Same here! Is there a way to inject code like with ``` or {code} or similar ?

[Piotr Dańczura]

yeah that would be the best option
doing it by escaping is not doable