This is kind of a broad question but I was wondering if there is a base of knowledge or experience out there about integrating Jira and Zendesk. Someone might want me to get involved in that and I just wanted to find out more about what's known, what tools might be out there. I believe the idea is to migrate from Zendesk over to Jira over time.
Hi :) there is a new app on the Atlassian Marketplace called getint.io, to help you with the integration between Jira and Zendesk (including a migration feature for those, who may need it).
Here is the link to the Marketplace: https://marketplace.atlassian.com/apps/1223934/getint-zendesk-integration-issue-sync?hosting=cloud&tab=overview
And to the website, if you'd like to read more https://getint.io/
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If you are willing to use an app. Here is a guide of how you can do it:
Let me know if this helps,
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Hi @Jim Stewart ,
I'd suggest the same thing as this post:
Regarding the eventual migration, there is an Atlassian ticket to help with that, I recommend to vote for it :-) :
Hi, @Jim Stewart . I have been wondering the same thing. We have been using Zendesk as our service desk system for a while, and we have not elected to transition to Jira Service Desk. A Zendesk rep told us recently of a free Zendesk-produced add-on to Zendesk to do bi-directional updates between Zendesk and Jira, It looks interesting, but for one who spends a large portion of the day in Jira, having to toggle to Zendesk to make updates where we have a Zendesk ticket aligned with a Jira issue is a little tedious. I'd rather do any linking/updates from within Jira.
To set up the Jira add-on for Zendesk, it needs to be installed in our Zendesk instance, and there must be some authentication happening between the two systems, but I haven't gone there yet.
Anyone try that solution and have any advice to offer about it?
Actually, I misspoke in that question. They weren't integrating - they were migrating. They used a product from this company which worked pretty well, at least in our pilot. And our IT support organization had used it elsewhere and liked it. I was only on the project as a contractor for about four or five months till they got a full-time PM.
Ah. Thanks, @Jim Stewart . That's not what I'm looking for. As we are currently retaining Zendesk while simultaneously pushing heavier adoption of Jira, if we could nail down the integration between the two systems, that would encourage broader use of Jira by those more accustomed to working in Zendesk, especially if users on each side could be notified when a Zendesk ticket is linked to a Jira issue.
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