I am a Jira administrator for the company that I work for, and I have a customer who has not received an email since 10/5/21. I’ve tried creating a support zip, downloading it, and looking for anything that stuck out and I was unable to find anything. I've also checked the notification helper to see if there was a configuration issue, and all seems to be well on that end also. He is a watcher on all issues that he wishes to receive notifications on. I've read in a few forums where Atlassian needed to do some backend work to resolve this issue. Can you please help me with this?
Hmmm and I see the test message gets sent out properly. I think we are narrowing down the problem to the User's mailbox and not so much an issue with Jira especially if it is a single user. I don't think it's a blacklisting issue since I'm assuming the rest of the company is receiving notifications. I would reach out to your Outlook admins and see if they can see any messages are being blocked.
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