Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements


  • Give kudos
  • My kudos


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Standalone users unable to login Edited

Running a JIRA standalone server, version 7.13.0.  Our user DB for JIRA is also integrated w/ Bitbucket.

Users/Admin are unable to login to JIRA.  After entering the credentials, the Dashboard appears to be loading, but always hangs.  Verified the users are authenticated in the security log.  Same users can also log into Bitbucket. 

Also verified we can view our projects and tickets somewhat by navigating to http://localhost:8080/projects.  So data appears to be intact. 

Only warnings I get from Tomcat log are warnings from com.sun.jersey.spi.container.servlet.WebComponent.filterFormParameters - which appear to be false alarms per a community thread.

It also appears that several ports to Amazon AWS are created when the JIRA service starts.  I've noticed to in standalone trial versions I've looked at outside our DMZ that something like 8-10 ports are running and we can log in; however, inside our DMZ, we've re-installed trial versions and only get two ports to AWS and are unable to log in.  Does JIRA require external connectivity to AWS in order to login?  We're a stand-alone instance and not on the cloud, but so far this is the only difference I've noticed.

-- Josh

1 answer

1 accepted

0 votes
Answer accepted

Solution was to bump up MTU in the DMZ.  Been running JIRA w/ the same MTU for years, but increasing it seemed to work.

Users still couldn't login going to localhost:8080 from inside the DMZ w/ the old MTU. So guessing there's a public connection to AWS the standalone version needs that can cause logins (and installs at the "Finishing Install..." step) to hang.  

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,582 views 22 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you