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Jira Software is not sending mail while creating issues,users etc...

Hi Team,

We have installed Jira Software Ver 7.10.1 on  Redhat Linux OS, configured SMTP

mail server to send notifications. We are able to send the test mail too.

When we create any users, issues respective users are not getting the mails.

Any help on this issue.


Sanjeev Kumar N


4 answers


We have admin privilege (attached the screen shot), normally when we create any issues, jira should send mail to user who created it.


0 votes

@LokanaSMSo  please add user to  project which  you  are creating  issues in

make sure user has (assignable user / browse project permission) in  the permission  scheme,   the go  to  notification scheme of the project  and verify that  current assignee  is  the under notifications  for the  issue created event

Set  user to be default assignee in  project setting/ or add a post function  to  assign ticket to this user.

Try to  create ticket  and verify  user mail  whether or not user receives email.

Thomas, Yes we have configured out going mail and we are able to send the test mail too.

0 votes
Moses Thomas Community Leader Jun 14, 2018

@LokanaSMHave you  configured   Out going mail   in  Jira application ?

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