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Jira Service Management free

We have a Jira Service Management product, we don't really need it to use. If I set the tariff plan to "Free", will the restriction on adding users work? Or is it easier to remove this product altogether?

2 answers

2 accepted

1 vote
Answer accepted
John M Funk Community Leader Jun 06, 2022

Hi @Іван Андрєєв 

You should be able to set it to Free. Are you concerned that other Admins will add users to the product?

@John M Funk  Yes, because sometimes our actions are not coordinated and there may be a purely mechanical error. Will the atlasian administration automatically change the tariff plan if there are more than 3 people there?

John M Funk Community Leader Jun 06, 2022

No, I believe it will just not let you add more users - including regular Jira users, if there are already 3 JSM users.

Like Іван Андрєєв likes this

Are you sure on 100 %?

John M Funk Community Leader Jun 06, 2022

I am 100% sure it will not automatically put you in a paid JSM product, yes. You have to make that manual change just like you have to make a manual change to move it to Free. Moving out all of the users to less than 3 doesn't do that either. 

Like Іван Андрєєв likes this
Alex Community Leader Jun 06, 2022

Hi, @John M Funk thanks for chiming in :-) !

You are right, I just did the test adding users to a free plan and the site started a trial period of 14 days.

JSM trial started.jpg


And to return it back to a free plan, I needed to remove the 4th user and change it manually.



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@Alex @John M Funk 

 I am very grateful to both of you. Thanks!!!

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John M Funk Community Leader Jun 07, 2022

You are very welcome. 

Alex Community Leader Jun 08, 2022

You got it @Іван Андрєєв !


0 votes
Answer accepted
Alex Community Leader Jun 06, 2022

@Hi @Іван Андрєєв 


You can navigate to Administration-> Subscription and request to remove JSM. It’s free for up to 3 agents, after that Atlassian will upgrade to standard and charge. 



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