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Jira Server migration to Jira Cloud

Ganesh Babu Community Leader Oct 06, 2020

Hello Team,

We are planning to migrate from server variant to cloud. And here are the following details.

Jira Version - 6.4.11

Jira Service Desk is installed as add-on and its version is - 2.5.9

Now we have the cloud model purchased for JSD, Jira Software and have made the relevant configurations.

Can you please suggest the best method of approach to migrate the whole data?


Thanks and Regards,

Ganesh Babu J

2 answers

1 accepted

0 votes
Answer accepted

As the documentation for cloud migration says:

Upgrade your Jira Server to the latest version, export it and then import it into an empty Cloud site.  This will overwrite your "relevant configurations" of course.


Ganesh Babu Community Leader Oct 07, 2020

@Nic Brough _Adaptavist_ The customer has an existing cloud site. Its not an empty Cloud Site.

That's where i am facing the challenge. Can you suggest me please?

You'll need to read up on Cloud merges, not migration.

These are several orders of magnitude harder.  You either need a complicated "download Cloud, merge on server, re-upload to Cloud" process, or you will need to accept potentially massive data loss.

Start by having a think about what you want to merge in - what loss of data are you willing to live with?

@Nic Brough _Adaptavist_ 

Jira Migration Assistant doesn't support for Jira Service Desk, so how to follow the approach?

Can you please help on how "merge on server" the data we download from the cloud?

Wont the server data be overwritten

The migration assistant is for migrating to Cloud, and yes, only handles core Jira.

I don't know what help you might need with "merge on server", have you looked at the Atlassian docs on merging systems yet?

Ganesh Babu Community Leader Oct 09, 2020

@Nic Brough _Adaptavist_ yes i looked on the docs on merging systems.

Here is what i have planned, can you please suggest on the approach shared here

  • Upgrade the existing Jira instance to the latest version.
  • Install a temporary latest version of Jira Server
  • Take the backup of the existing cloud instance.
  • Restore the backup of the cloud data to the temporary Jira Server instance.
  • Merge Projects from Temporary instance to existing upgraded jira server instance using Project import tool 
  • Take the full server backup of existing Jira Server Instance 
  • Restore the backup of the server to the cloud instance.

Yes, that's exactly the right list!

Ganesh Babu Community Leader Nov 03, 2020

@Nic Brough _Adaptavist_  Thanks a lot

Hi, Ganesh.

If you don’t want to lose the core data during the transfer to the cloud version the answer is Help Desk Migration service. Our tool will help you seamlessly make a switch from Jira Server to Jira Cloud with little to no effort on your side. 

The best thing about our tool is its highly intuitive and user-friendly interface, so even if you’re new to the whole ‘data migration’ topic you can still manage your migration without the issues. And, we offer a free trial, too. This way, you can test out the tool to see how it works in practice with no obligations. 

We’ll be happy to help you with your transfer. Check out the Help Desk Migration service on Atlassian Marketplace:

Ganesh Babu Community Leader Dec 16, 2020

Hi Iryna,

Thanks a lot for the information..!!!

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