Jira Server 8.71 - x64 - Windows not installable

[Christian Köster]

Hello everybody!

I tried to install the jira server software on two different computers with Windows 10. But on both computers, the installation failed with the same error message. Can anybody help me with this issue. I tried searching via Google but without any solution. I also tried to start the installation with and without adminrights. The result stays the same. The error message from the log-file ist the following:

java.lang.reflect.InvocationTargetException
Continuing ...
An error occurred:
java.lang.RuntimeException: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
Error log: C:\Users\ckoeste1\Downloads\install4jError8256503400694939712.log
java.lang.RuntimeException: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at com.install4j.runtime.installer.frontend.GUIHelper.invokeOnEDT(GUIHelper.java:737)
at com.install4j.runtime.installer.config.AbstractBeanConfig.finishBatch(AbstractBeanConfig.java:51)
at com.install4j.runtime.installer.ContextImpl.registerScreens(ContextImpl.java:727)
at com.install4j.runtime.installer.controller.Controller.start(Controller.java:83)
at com.install4j.runtime.installer.Installer.runInProcess(Installer.java:57)
at com.install4j.runtime.installer.Installer.main(Installer.java:45)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.exe4j.runtime.LauncherEngine.launch(LauncherEngine.java:85)
at com.exe4j.runtime.WinLauncher.main(WinLauncher.java:94)
at com.install4j.runtime.launcher.WinLauncher.main(WinLauncher.java:25)
Caused by: java.lang.NoClassDefFoundError: com.install4j.runtime.beans.screens.SystemScreen
at java.lang.Class.getDeclaredMethods0(Native Method)
at java.lang.Class.privateGetDeclaredMethods(Class.java:2701)
at java.lang.Class.privateGetPublicMethods(Class.java:2902)
at java.lang.Class.getMethods(Class.java:1615)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:54)
at com.sun.beans.finder.MethodFinder$1.create(MethodFinder.java:49)
at com.sun.beans.util.Cache.get(Cache.java:126)
at com.sun.beans.finder.MethodFinder.findMethod(MethodFinder.java:81)
at java.beans.Statement.getMethod(Statement.java:357)
at java.beans.Statement.invokeInternal(Statement.java:261)
at java.beans.Statement.access$000(Statement.java:58)
at java.beans.Statement$2.run(Statement.java:185)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.Statement.invoke(Statement.java:182)
at java.beans.Expression.getValue(Expression.java:155)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:166)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.getContextBean(ElementHandler.java:113)
at com.sun.beans.decoder.NewElementHandler.getContextBean(NewElementHandler.java:111)
at com.sun.beans.decoder.ObjectElementHandler.getValueObject(ObjectElementHandler.java:146)
at com.sun.beans.decoder.NewElementHandler.getValueObject(NewElementHandler.java:123)
at com.sun.beans.decoder.ElementHandler.endElement(ElementHandler.java:169)
at com.sun.beans.decoder.DocumentHandler.endElement(DocumentHandler.java:318)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:609)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2967)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:602)
at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:505)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:842)
at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:771)
at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:141)
at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1213)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:643)
at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl.parse(SAXParserImpl.java:327)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:375)
at com.sun.beans.decoder.DocumentHandler$1.run(DocumentHandler.java:372)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at com.sun.beans.decoder.DocumentHandler.parse(DocumentHandler.java:372)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:201)
at java.beans.XMLDecoder$1.run(XMLDecoder.java:199)
at java.security.AccessController.doPrivileged(Native Method)
at java.beans.XMLDecoder.parsingComplete(XMLDecoder.java:199)
at java.beans.XMLDecoder.readObject(XMLDecoder.java:250)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:54)
at com.install4j.runtime.installer.config.AbstractBeanConfig$2.call(AbstractBeanConfig.java:51)
at com.install4j.runtime.installer.frontend.GUIHelper$4.run(GUIHelper.java:727)
at java.awt.event.InvocationEvent.dispatch(InvocationEvent.java:301)
at java.awt.EventQueue.dispatchEventImpl(EventQueue.java:758)
at java.awt.EventQueue.access$500(EventQueue.java:97)
at java.awt.EventQueue$3.run(EventQueue.java:709)
at java.awt.EventQueue$3.run(EventQueue.java:703)
at java.security.AccessController.doPrivileged(Native Method)
at java.security.ProtectionDomain$JavaSecurityAccessImpl.doIntersectionPrivilege(ProtectionDomain.java:74)
at java.awt.EventQueue.dispatchEvent(EventQueue.java:728)
at java.awt.EventDispatchThread.pumpOneEventForFilters(EventDispatchThread.java:205)
at java.awt.EventDispatchThread.pumpEventsForFilter(EventDispatchThread.java:116)
at java.awt.EventDispatchThread.pumpEventsForHierarchy(EventDispatchThread.java:105)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:101)
at java.awt.EventDispatchThread.pumpEvents(EventDispatchThread.java:93)
at java.awt.EventDispatchThread.run(EventDispatchThread.java:82)

Regards

Chris

[Nicolas Werle [Decadis AG] · Accepted solution]

Hi @Christian Köster 

which Java version do you use? Can you please share your System variables with us ? 
Best,
Nicolas

[Christian Köster]

Hi Nicolas!

Thanks for your reply. I've just installed Java 13 (JDK). It is a bit strange because the error occurs on two different computers. 

[Nicolas Werle [Decadis AG]]

Hi @Christian Köster 
actually there is no JAVA_HOME Variable set. Please set it like described in the documentation and try again:
https://confluence.atlassian.com/crowd/setting-java_home-61604243.html

Best regards,
Nicolas

[Christian Köster]

That's it!

Thanks a lot. Now I must investigate why the JAVA_PATH was removed from both computers where the installation failed.

SOLVED!!!!

[Nicolas Werle [Decadis AG]]

@Christian Köster you‘re welcome! 
Please feel free to accept the answer :) 

Best regards from Koblenz

Nicolas