Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira Mac App keeps crashing

Using jira app for Mac keeps crashing on Catalina.

Is anyone else experiencing this?

 

2 answers

1 accepted

0 votes
Answer accepted

Hey!, My team works with the Mac App :) 

We would need more info to help you out. 

Are you doing a specific action? 

Would you mind sending an email to jira-cloud-native@atlassian.com?

Thanks!

Like Mahadevan K likes this

Hi! Love to use the app more but it keeps crashing and use a ton of CPU on whatever OS I use.

Currently Big Sur 11.1

MacBook Pro late 2015 

I have the newest version of Jira

Version 120.0.0 (120.0.807)

@Carlos Khatchikian My app has been crashing repeatedly for a couple of weeks now. I sent an email.

Hey Sean, one of the devs sent an email... we saw your email but we need more data to assess the problem

0 votes

When the Jira App crashes on launch it usually means that there might be some corrupted file in the filesystem.

You can delete the cache data running this command in your terminal:

rm -rf ~/Library/Containers/com.atlassian.jira.mac/Data/Library/Caches

If that doesn't work you can delete the entire folder like this:

rm -rf ~/Library/Containers/com.atlassian.jira.mac

That should cleanup everything and you might need to re-login. 

Worked well from me after deleting  ~/Library/Containers/com.atlassian.jira.mac folder

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira

Admins, notify your Jira instance of system-wide changes with the new admin announcement banner

Hi All! We’re excited to share the launch of an announcement banner that lets Jira site administrators communicate directly to their users across Jira Cloud instance.   📢 Get y...

122 views 6 6
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you