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Jira Mac App keeps crashing

Using jira app for Mac keeps crashing on Catalina.

Is anyone else experiencing this?

 

2 answers

1 accepted

0 votes
Answer accepted

Hey!, My team works with the Mac App :) 

We would need more info to help you out. 

Are you doing a specific action? 

Would you mind sending an email to jira-cloud-native@atlassian.com?

Thanks!

Like Mahadevan K likes this

Hi! Love to use the app more but it keeps crashing and use a ton of CPU on whatever OS I use.

Currently Big Sur 11.1

MacBook Pro late 2015 

I have the newest version of Jira

Version 120.0.0 (120.0.807)

0 votes

When the Jira App crashes on launch it usually means that there might be some corrupted file in the filesystem.

You can delete the cache data running this command in your terminal:

rm -rf ~/Library/Containers/com.atlassian.jira.mac/Data/Library/Caches

If that doesn't work you can delete the entire folder like this:

rm -rf ~/Library/Containers/com.atlassian.jira.mac

That should cleanup everything and you might need to re-login. 

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