Jira License was denied

Wasa Choksuwattanasakul January 10, 2018

I've just bought a Jira software license today to install on my server.

After I provided the license, it returns me with this error (in the screenshot below)

 jira_error.png

I believe that this should be the problem from Buddhist calendar (https://jira.atlassian.com/browse/JRASERVER-21387) but I've already changed my server locale to English (United States) and actuall I used to raise an issue to Jira (#GHS-89670) last November. The issue got fixed during screen cast but do not remember how to do so.

 

2 answers

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Wasa Choksuwattanasakul January 17, 2018

After working with a support from Atlassian. Finally we found a workaround by adding these into Java Options in Atlassian JIRA Properties


-Duser.language=en
-Duser.region=US

which opens by using command line tomcat8w.exe following the instruction https://confluence.atlassian.com/adminjiraserver073/setting-properties-and-options-on-startup-861253969.html

Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 17, 2018

Thank you for confirming your resolution!

Regards,

Shannon

Sunday Oni April 23, 2018

I am having similar issue

Wasa Choksuwattanasakul April 23, 2018
0 votes
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 11, 2018

Hi Wasa,

I'm creating a ticket with our Advocates team for this issue so we can have a look at your account details and find out what's going on.

You should have already received an email at this point.

Please feel free to share the resolution on this post in case other users have the same issue.

Regards,

Shannon

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