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Jira Items Not Opening

When I am on my Jira board and click on a Jira ticket it won't open for me. If I go to the Backlog view, it does open in the side panel. But from the board view it doesn't work.

I have cleared my cache and restarted my computer and still nothing. 

Any ideas on how to resolve this?

2 answers

0 votes
John M Funk Community Leader May 27, 2022

Hi Lorin - Welcome to the Atlassian Community!

I suspect it might be a browser issue. A couple of things to check:

Are any other users in your organization having the same problem? 

Have you tried a different browser? 

Try removing the extensions in your browser one by one and test in between each removal to see it if works. 

I have this problem as well along with the inability to create new issues from the board.

If I try to create an issue in a column, it adds the card, but the spinner in the bottom right corner of the card just continues to spin and the issue never gets created.

Each time I open the board, if I have issues in "Todo" I always get offered to move issues to the Backlog. Even if I click No, I get the same offer each time.

I'm assuming these things are all related because they only appear to be a problem on the board.

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