Jira Items Not Opening

Lorin Chun May 26, 2022

When I am on my Jira board and click on a Jira ticket it won't open for me. If I go to the Backlog view, it does open in the side panel. But from the board view it doesn't work.

I have cleared my cache and restarted my computer and still nothing. 

Any ideas on how to resolve this?

2 answers

0 votes
John Funk
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
May 27, 2022

Hi Lorin - Welcome to the Atlassian Community!

I suspect it might be a browser issue. A couple of things to check:

Are any other users in your organization having the same problem? 

Have you tried a different browser? 

Try removing the extensions in your browser one by one and test in between each removal to see it if works. 

0 votes
THEPUBLICGOOD May 27, 2022

I have this problem as well along with the inability to create new issues from the board.

If I try to create an issue in a column, it adds the card, but the spinner in the bottom right corner of the card just continues to spin and the issue never gets created.

Each time I open the board, if I have issues in "Todo" I always get offered to move issues to the Backlog. Even if I click No, I get the same offer each time.

I'm assuming these things are all related because they only appear to be a problem on the board.

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