Jira Issue View Export to Word attached image is not viewable

Kee Hong Sheng March 26, 2024

When exporting issue from Issue View with:

  • Print - comment with image is viewable
  • Export Word - the image in comment is not viewable

I first discovered this in Jira Software data center version 9.12;
However, I found this is happening for Jira software cloud and JSM cloud too.

Is this a common bug?


Jira Issue View Export to Word attached issue is not viewable.png

Snapshot above open the Word doc using WPS Office.
To further clarify, I export the issue to Word on another PC and open it with MS Word.
It is still the same.

Error: The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file and location.



Update: Seems this problem is in Confluence long term backlog, the same thing should apply to Jira Software issue view export.

  1. https://jira.atlassian.com/browse/CONFSERVER-37123
  2. https://jira.atlassian.com/browse/CONFCLOUD-37123
  3. https://community.atlassian.com/t5/Confluence-questions/Images-from-Jira-are-not-exported-to-PDF-in-Confluence/qaq-p/1492445


Will explore if Better PDF Exporter for Jira Cloud would make a difference.

From <https://community.atlassian.com/t5/Jira-Software-questions/How-can-we-export-issues-using-the-new-issue-view/qaq-p/1125067>

1 answer

0 votes
Aron Gombas _Midori_
Community Leader
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March 27, 2024

@Kee Hong Sheng I am one of the developers of the Better PDF Exporter app you mentioned.

I just wanted to tell that using our app the images embedded in comments will be present after exported to PDF.

Kee Hong Sheng March 27, 2024

thanks for the heads up, will advise the user.

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