Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,301,315
Community Members
 
Community Events
165
Community Groups

Jira Issue Not access

Hi Team,

 

I have done the integration with manage engine service desk plus Out of the box plugin and associated the Jira issue but the issue is not visible in Jira I have the Org Admin role and when i check profile i can see the issues under but when click on them it says 

You don't have access to this issue

Make sure the issue exists in this project. If it does, ask a project admin for permission to see the project's issues.

 

Please let me know the issue. Appreciate your help

 

Thanks,

Satish.

3 answers

1 accepted

1 vote
Answer accepted
Alex Koxaras Community Leader Jun 01, 2022

Hi @Satish Uppari and welcome to the community!

From what I can understand from your question, is that you don't have visibility over certain issues. Try adding yourself to this project and try again. If that will not solve the issue, then please provide screenshots of:

  • your project settings people memberships
  • other image that can help us

Regards,
Alex

Hi Alex,

 

I tried to add the user to the project then I was able to see the issues. It really helped.

 

Thanks,

Satish.

Hi Alex is it mandatory to part of the project to view issues for that specific project....?

Thanks,

Satish.

Alex Koxaras Community Leader Jun 01, 2022

Satish the "Browse Project Permission" is the most important permissions of all. If you don't have this permission, you are not able to see the project -> not able to see issues -> not able to edit issues -> etc etc

I hope you get my point. So giving membership to users with that specific permission is important if you wish them to have visibility on the project. Then, as @Nic Brough _Adaptavist_ stated, other factors have to be taken into consideration, such as issue security level.

Regards,
Alex

0 votes

There are three things this could be:

  • The issue does not exist
  • Your account does not have the "browse" permission in the project, so it can't see the issue
  • The issue has a security level set and your account is not in the security level the issue is in

Your admin rights don't have anything to do with this, they just mean you can do admin.  You'll need to look at the permissions and security scheme on the project to work out why you do not have any access (you probably need to add yourself to a project role)

Hey @Satish Uppari ,

Welcome to the Atlassian Community, can you show a screnshot or give a link to the plug in you are using as if it is a third party app maybe best course of action is to contact the team behind it. 
I managed to find https://www.manageengine.com/products/support-center/help/adminguide/api/jira-integration.html for manageengine but I am not sure if it is the one you are using.

BR,

Asparuh

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Software

An update on Jira Software customer feedback – June 2022

Hello Atlassian Community! Feedback from customers like you has helped us shape and improve Jira Software. As Head of Product, Jira Software, I wanted to take this opportunity to share an update on...

234 views 2 8
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you