Jira Issue Collector Embedded In Confluence -- User Permissions?

Gail November 11, 2022

Hi Community!

I've used issue collectors in the past, but I am trying to clarify the following info that I saw in an article and don't think it sounds right....

If a user does not have a Jira license but has a Confluence license -- can they use an embedded Jira issue collector?

I am on Cloud so I know I'll need to use an HTML macro.   I just want to document out options for users to submit issues to Jira Software projects.

 

Thanks in advance!!

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Alex Koxaras _Relational_
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November 11, 2022

Hi @Gail 

Yes they will be able to use them, as long as you integrate it to confluence. Issue collector is meant to work like this. You gather issue from sources without (or with) product access. So you can embed an issue collector to a website as well.

Gail November 11, 2022

Thanks so much.    Does the issue collector project require special create or browse permissions to use a collector?   I would imagine at least create.

Alex Koxaras _Relational_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
November 11, 2022

@Gail 

Visitors to your website do not require a user account in Jira to use the Jira feedback form.

https://support.atlassian.com/jira-cloud-administration/docs/use-the-issue-collector/

So I would expect to need any permissions to make it work, IF you select a predefined reporter:

Match reporter

Select either of the following:

  • Always use Issue Reporter — select this option to ensure that the default issue reporter you specify above will always be the reporter of issues created by submission of the Jira feedback form on your website.

  • Attempt to match submitter email address — select this option if you want the reporter of an issue created by submission of the Jira feedback form on your web site, to be a Jira user whose email address matches the email address specified in the email field of the Jira feedback form.

If the Jira user does not have the Create issues project permission in your Jira project, the default issue reporter you specify above will be used as the issue's reporter.

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Florian Royer February 25, 2024

Hello,

Not really correct. Our Confluence users can't create an issue using the issue collector because they don't have a JIRA license but they have an account tho.

If they fill the email, they get an error message.

So, as a workaround, we added another Email custom field and we put it as "mandatory" in the issue collector script. And an automation update the reporter once the issue is created.

Pretty annoying, but works well.

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