Jira Integration with SpiraTeam

Hi, 

We are trying to integrate Jira with SpiraTeam. Looks like there is some issue with the REST API configured in our Jira instance.

When trying to sync, the following error is thrown. Please advice.

1) General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument,

General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method)
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetPermissions()
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)

 

2) Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.

1 answer

0 votes

That usually means there's been no response.  Your remote system has asked JIRA and something blocked it (usually a firewall). 

You'll need to do some network debugging here.  If JIRA is running ok over the UI, then it will have a REST API available.

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