Jira Integration with SpiraTeam

Hi, 

We are trying to integrate Jira with SpiraTeam. Looks like there is some issue with the REST API configured in our Jira instance.

When trying to sync, the following error is thrown. Please advice.

1) General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument,

General Error: Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.RunQuery(JiraResource resource, String argument, String data, String method)
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.JiraClient.JiraManager.GetPermissions()
at Inflectra.SpiraTest.PlugIns.Jira5DataSync.DataSync.Execute(Nullable`1 lastSyncDate, DateTime serverDateTime)

 

2) Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.
Web Exception Error calling JIRA REST API: The underlying connection was closed: An unexpected error occurred on a send.

1 answer

0 vote

That usually means there's been no response.  Your remote system has asked JIRA and something blocked it (usually a firewall). 

You'll need to do some network debugging here.  If JIRA is running ok over the UI, then it will have a REST API available.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Monday in Jira Software

How large do you think Jira Software can grow?

Hi Atlassian Community! My name is Shana, and I’m on the Jira Software team. One of the many reasons this Community exists is to connect you to others on similar product journeys or with comparabl...

616 views 6 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you