I have no trouble logging into Atlassian for Trello or Confluence but I get an error message (ICUG9Y9) when trying to access projects on my company's JIRA page https://varoenergy.atlassian.net/jira/projects.
My local support team have told me to contact Atlassian Support, so if anyone could help, please let me know.
ICUG9Y9 is an internal error code that helps Atlassian find where the error was on the Cloud side.
We can't help you with this, it's entirely a problem on the back-end of Cloud and Atlassian need to fix it.
It is safe to assume you are not the only Cloud users getting this error, but it's always worth reporting to them, as the more information they have about where it's happening, and the numbers of people it's happening to help them find and fix it and get it fixed for you as well as the others they are aware of.
If you are on a free or starter licence, you don't have access to Atlassian support and an attempt to raise a request will land you back here for community support. If you have a commercial licence, you should be able to raise it at https://support.atlassian.com/contact
Jira is a great tool to use across different departments. Forget that paperwork – switch to Jira and get that tasks done smoothly. Marketing Jira allows for a complete digital transformation of you...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events